SAP Tech Service Delivery Lead: S/4HANA, Cloud & ALM

Rieter; Winterthur; On-site; CHF 150,000 - 190,000; Full time

Benefits offered by this job

International environment

Versatile activity

Development opportunities

Mutual respect

Job summary

Rieter in Winterthur seeks an experienced SAP Technical Service Delivery Lead to manage our SAP landscape, focusing on RISE with SAP, cloud transformation, and SAP technical operations. You will drive high availability, SLA governance, and service improvement initiatives.

You will act as the primary interface with customers and SAP, lead releases, coordinate transports, and own SAP Cloud ALM and SAP for Me. Fluent English required; German a plus.

Qualifications

• 5+ years SAP Technical Service Delivery lead experience.
• Strong technical expertise in SAP RISE, SAP Cloud ALM, SAP For Me, SAP BTP and ITSM.
• Expert in SAP Service Requests, SLA tracking, system provisioning visibility.
• Sound knowledge in ITIL Service Management (Incident, Problem, Change).
• Experienced SAP Release Manager handling multiple deployments and own the release calendar including all SAP Basis system copies & updates.
• Play a key role in at least two projects end-to-end lifecycles for S/4HANA projects.
• Experience in configuring and managing Cloud ALM for requirements, test, deployment, and release management.
• Experience in the core standard SAP end to end processes used by the business community.
• Experience in Business Process Monitoring – Set up process monitoring, KPIs, and dashboards for end-to-end SAP processes.
• Proficiency in English is essential, German is a significant advantage.

Responsibilities

• Lead end-to-end technical service delivery for RISE with SAP environments, ensuring 99+% system availability.
• Act as primary interface between customer and SAP using SAP for Me, managing service requests, incidents, and escalations.
• Monitor SLAs and KPIs through SAP for Me dashboards, ensuring compliance and proactive issue resolution.
• SAP Release Manager to plan & coordinate all transport deployments, upgrades, system refreshes and patching.
• Service Owner of SAP Cloud ALM & SAP for Me.
• Deliver regular service review reports, including system health, SLA adherence, and improvement initiatives.
• Support S/4HANA migrations and cloud transformations under RISE contracts.
• Implement automation for monitoring and alerting, reducing incident response times.
• Keep up to date technical skills to drive continuous improvement according to the group IT strategy and business goals.
• Perform any additional duties commensurate with current role and professional skills.

Skills

SAP RISE

SAP Cloud ALM

SAP For Me

SAP BTP

ITSM

SLA Tracking

Release Management

SAP Basis

S/4HANA Projects

Process Monitoring

Dashboards

English

German

Job description

Rieter in Winterthur seeks an experienced SAP Technical Service Delivery Lead to manage our SAP landscape, focusing on RISE with SAP, cloud transformation, and SAP technical operations. You will drive high availability, SLA governance, and service improvement initiatives.

You will act as the primary interface with customers and SAP, lead releases, coordinate transports, and own SAP Cloud ALM and SAP for Me. Fluent English required; German a plus.