SAP RISE Technical Lead (100%)

FFI Advisory GmbH; Zürich; Hybrid; CHF 150,000 - 210,000; Full time

Job summary

FFI Advisory GmbH in Winterthur/Zurich area seeks a senior SAP technical services leader to own RISE with SAP environments, ensuring system availability and driving cloud transformations. The role partners with SAP and customers to manage incidents, changes, releases, and performance dashboards.

The candidate will coordinate transport deployments, upgrades, and monitoring, while advancing SAP Cloud ALM and SAP for Me service management and reporting on health and SLAs.

Qualifications

• Several years of experience in SAP technical service delivery leadership.
• Experience with SAP RISE, SAP Cloud ALM and SAP for Me.
• Knowledge of ITIL-based service management and SAP release calendars.
• Strong SAP Basis, S/4HANA migrations and cloud transformation knowledge.
• Fluent English; German a plus.

Responsibilities

• Own the complete technical service delivery for RISE with SAP environments and maintain system availability.
• Serve as the central point of contact between the customer and SAP.
• Coordinate and manage service requests, incidents and escalations.
• Use SAP for Me dashboards to track SLAs and KPIs and ensure timely resolution.
• Lead SAP release management including transport deployments and upgrades.
• Own SAP Cloud ALM and SAP for Me service management.
• Prepare and present regular service review reports.
• Provide technical support for S/4HANA migrations and cloud initiatives.
• Introduce automation to improve monitoring and reduce incident times.
• Develop technical expertise aligned with IT strategy.

Skills

SAP RISE

SAP Cloud ALM

SAP for Me

IT service management

S/4HANA

Release management

Incident management

Change management

SLA monitoring

SAP Basis

Tools

SAP BTP

Job description

Industry: Mechanical Engineering
Number of employees: approx. 5000 - 6000
Reference number: 4R4RYV97

Key Facts:SAP technical service delivery,SAP RISE,SAP release management, SAP Cloud ALM, SAP S/4HANA,in Winterthur/home office.

Main tasks:

• Own the complete technical service delivery for RISE with SAP environments and help maintain system availability of at least 99% across the SAP landscape.
• Serve as the central point of contact between the customer and SAP via SAP for Me.
• Coordinate and manage service requests, incidents and escalations throughout their lifecycle.
• Use SAP for Me dashboards to track SLAs and KPIs, identify potential issues at an early stage and ensure timely resolution.
• Take responsibility for SAP release management, including the planning and coordination of transport deployments, upgrades, system refreshes and patching activities.
• Own the service management of SAP Cloud ALM and SAP for Me.
• Prepare and present regular service review reports covering system health, SLA performance and planned improvement measures.
• Provide technical support for S/4HANA migrations and cloud transformation initiatives delivered under RISE contracts.
• Introduce automation for monitoring and alerting in order to reduce incident response times.
• Maintain and continuously develop your technical expertise in line with the Group IT strategy and business objectives.
• Carry out any other duties assigned by management that are appropriate to the role and your professional qualifications.

Your qualifications:

• Several years of experience in SAP technical service delivery leadership.
• Strong technical expertise in SAP RISE, SAP Cloud ALM, SAP for Me, SAP BTP and IT service management.
• In-depth knowledge of SAP service requests, SLA monitoring and system provisioning visibility.
• Sound understanding of ITIL-based service management, particularly incident, problem and change management.
• Extensive experience as an SAP Release Manager, including the coordination of multiple deployments and ownership of the SAP release calendar.
• Experience managing SAP Basis system copies and updates as part of release activities.
• Participation in S/4HANA projects covering the complete end-to-end project lifecycle.
• Practical experience configuring and managing SAP Cloud ALM for requirements, testing, deployment and release management.
• Knowledge of the core standard SAP end-to-end processes used by the business community.
• Experience with business process monitoring, including the setup of process monitoring, KPIs and dashboards for end-to-end SAP processes.
• Excellent English skills are essential. German language skills are a significant advantage.

The salary range will be communicated confidentially.