Salesforce Delivery Manager for Marketing and Sales

ABB Schweiz AG; Zürich; Hybrid; CHF 90’000 - 120’000; Vollzeit

Zusammenfassung

ABB Schweiz AG sucht einen Salesforce Delivery Manager für Marketing & Sales, der die gesamte Lieferkette überwacht und gleichzeitig die Teamleistung steigert. Mit über 8 Jahren Erfahrung und einer proaktiven Haltung sind Sie zentral für die Umsetzung nachhaltiger, kundenorientierter Lösungen in einem dynamischen Umfeld verantwortlich.

Qualifikationen

• Mindestens 8 Jahre relevante Berufserfahrung, davon 4 Jahre als Delivery Manager oder ähnliches.
• Erfahrung mit Salesforce-Technologien wird vorausgesetzt.
• Ausgezeichnete verbale und schriftliche Kommunikationsfähigkeiten.

Aufgaben

• Überwachung des gesamten agilen Lieferprozesses, von der Sprintplanung bis zu Hypercare.
• Identifizierung und Management von Risiken und Blockaden.
• Koordinierung von Tests und Qualitätssicherungsaktivitäten.

Kenntnisse

Kommunikation

Führungskompetenz

Risiko Management

Agilität

Kontinuierliche Verbesserung

Ausbildung

Bachelor-Abschluss in Informationstechnologie, Betriebswirtschaft oder vergleichbar

Zertifizierter Scrum Master / SAFe Scrum Master

Jobbeschreibung

Bei ABB helfen wir Industrien beim Überholen - schlanker und sauberer. Hier ist der Fortschritt eine Erwartungshaltung - für Sie, Ihr Team und die Welt. Als weltweiter Marktführer geben wir Ihnen, was Sie brauchen, um dies zu ermöglichen. Es wird nicht immer einfach sein, denn Wachstum braucht Mut. Aber bei ABB werden Sie nie allein laufen. Run what runs the world.

Diese Position untersteht:
Head of Salesforce Practice

"Electrification provides leading electrical distribution and management technologies, solutions and services to electrify the world in a safe, smart and sustainable way. The portfolio includes medium- and low-voltage electrical components, switchgear, digital devices, enclosures, and circuit breakers, among others. With our products, solutions and services, we collaborate with customers to improve power delivery and security, enhance energy management, efficiency and operational reliability, as we seek to achieve a low carbon society. go.abb/electrification"

This role is open globally, but location is set in Krakow, Poland & Bangalore, India. The work model is hybrid #LI-hybrid.

The Salesforce Delivery Manager for Marketing & Sales plays a crucial role in creating a streamlined and efficient delivery process that promotes continuous improvement and enhances team performance. This position is dedicated to consistently meeting or exceeding stakeholder expectations through effective delivery management and proactive communication.

In this role, the Delivery Manager for Marketing & Sales will oversee the successful end-to-end delivery of Salesforce Marketing & Sales capabilities, ensuring that the development process runs smoothly while facilitating collaboration among team members. The Delivery Manager will provide oversight and coordination of distinct transformation projects, guiding and leading effective agile and product implementation across various initiatives covering the integration of these projects aligning strategic objectives.

The Delivery Manager for Marketing & Sales will maintain high standards of quality, timeline adherence, and scope management throughout the release management & project lifecycle. This role will involve budget and tracking responsibilities, including close liaison with vendors for capacity planning to support Tower budget and delivery requirements.

The primary goal of the Salesforce Delivery Manager for Marketing & Sales is to drive the successful execution of the delivery process, from sprint planning to hypercare and AMS handover. This involves ensuring that all deliverables undergo rigorous testing, providing timely status updates and risk assessments, and leveraging lessons learned to refine processes for improved predictability and efficiency. By doing so, the Delivery Manager for Marketing & Sales will significantly contribute to the overall success of Salesforce initiatives within the organization.

Key Responsibilities:

• Oversee the entire agile delivery process, ensuring efficient execution from sprint planning through development, deployment, and hyper care. Provide oversight and coordination of distinct transformation projects to guide and lead effective agile product implementation.
• Facilitate agile ceremonies and ensure adherence to Scrum principles for the ASP and business teams, while also managing the integration of various projects to align with overall strategic objectives.
• Daily track the progress of sprints using dashboards and tools, covering the complete delivery lifecycle while ensuring timelines, monitoring the performance of vendors to ensure effective delivery and budget management.
• Proactively identify, monitor, and escalate risks or blockers, collaborating with team members to implement effective mitigation plans. Maintain a proactive approach to managing vendor relationships to ensure alignment with project goals.
• Deliver regular updates on delivery status, risk assessments, budget consumption and milestone tracking to the Product Owner, Business Process Owners, and leadership.
• Coordinate testing and quality assurance activities, ensuring all deliverables meet the necessary standards before acceptance.
• Lead retrospectives to apply lessons learned, refining delivery processes and enhancing team performance for improved predictability. Encourage feedback from stakeholders and vendors to continuously improve delivery execution.
• Work closely with stakeholders to align delivery process goals, expectations, and deliverables, fostering strong communication and collaboration throughout the delivery process.

Qualifications:

• Bachelor's degree in information technology, computer systems, business administration, project management or similar. Minimum 8+ years of relevant working experience, including at least 4 years as Delivery Manager, Project Manager, Scrum Master or similar role within Salesforce Marketing & Sales domain or related fields, globally.
• Certified Scrum Master / SAFe Scrum Master is preferred. Internal ABB Project Manager level 2 & 3 certification is a plus.
• Proven experience with Salesforce technologies.
• Effective leadership qualities to guide and motivate team members and partner teams, fostering a collaborative and productive work environment.
• Excellent verbal and written communication skills to provide clear updates and facilitate discussions, along with strong organizational skills to prioritize tasks and meet delivery timelines.
• A proactive approach in identifying risks and blockers, developing mitigation plans, and understanding risk management principles.
• An mindset of continuous improvement, considering AI and Automation, while maintaining a strong focus on stakeholder needs and business objectives.

Wir schätzen Menschen mit unterschiedlichem persönlichen Hintergrund. Könnte das hier Teil Ihrer Geschichte werden? Bewerben Sie sich noch heute oder besuchen Sie www.abb.com, um mehr über uns zu erfahren und sich über die Wirkung, die unsere Industrielösungen auf der ganzen Welt haben, zu informieren.