Sales Support Specialist

Tangem AG; Schweiz; Vor Ort; CHF 60.000 - 80.000; Vollzeit

Benefits dieser Stelle

Stability and growth opportunities

Remote work options

Zusammenfassung

Tangem AG, a high-tech blockchain company in Switzerland, is seeking a Sales Support Specialist for their B2B sales team. This role is essential in providing support to sales representatives and responding to customer inquiries. Ideal candidates should have a strong background in sales and customer service, excellent teamwork skills, and experience with ERP and CRM systems. Tangem offers stability and remote work flexibility with a GMT+3 schedule.

Qualifikationen

• Extensive experience in sales and customer service.
• Ability to analyze and interpret sales metrics.
• Strong teamwork and interpersonal skills.

Aufgaben

• Assist with customer orders and resolve account issues.
• Provide data and guides to sales and logistics team.
• Develop and monitor delivery processes.
• Review pending orders and customer requests.
• Suggest improvements for sales and logistics processes.

Kenntnisse

Sales experience

Customer service expertise

Teamwork

Interpersonal skills

Sales analysis

Tools

ERP systems

CRM systems

Jobbeschreibung

Tangem, established in 2017 and based in Zug, Switzerland, is a high-tech blockchain company. We operate globally with offices in North America, Eastern Europe, and APAC. Our company's core mission is to make cryptocurrency accessible to everyone through a unique combination of simple hardware wallet devices and a robust mobile app.

Tangem is a pioneer in developing and promoting hardware cold wallets for crypto assets, providing a secure and user-friendly experience. Tangem Wallets are available in 160 countries, offering customers a quick setup time within 3 minutes and the highest security guarantee for safeguarding their crypto assets.

We’re looking for a Sales Support Specialist to join our B2Bsales team.

In this role, you will play a critical part in providing valuable support to our sales representatives and effectively responding to customer and prospect queries.

The ideal candidate should possess extensive experience in sales and customer service, with a deep understanding of best practices in both areas. You should have the ability to analyze and interpret sales metrics, demonstrating a goal-oriented mindset. Strong teamwork and interpersonal skills are essential for success in this role. By utilizing your expertise, you will contribute to the development and maintenance of positive customer relationships, while ensuring the smooth operation of our sales and logistic team. Join us and make a significant impact on our sales efforts and overall business success.

Responsibilities

• Provide assistance for customer orders, account statuses and relevant problems
• Provide data and guides to help the sales and logistic team
• Develop and monitor delivery process
• Review pending orders and specific customers requests to ensure excellent customer service and customer experience
• Suggest sales and logistic process improvements

Requirements and skills

• You love to make your clients happy
• Russian language as an advantage
• Proven work experience as a Sales support or Customer success specialist
• Hands on experience with ERP and CRM systems
• In-depth understanding of sales principles and customer service practices

What we offer:

• Stability, growth, participation in shaping the future unicorn;
• Remote work from any location, schedule based on GMT+3;