Account Manager

Novartis; Schweiz; Hybrid; CHF 48,000 - 90,000; Full time

Benefits offered by this job

Insurance plans

Hybrid working options

Car allowance

Job summary

Novartis is seeking an Account Manager for a new launch in the NeuroScience therapeutic area. You will lead demand generation through high-quality engagement with prescribing healthcare professionals within an assigned territory, collaborating with Sales Representatives, V&A Field roles, and Medical teams, while upholding Novartis values and compliance.

The role emphasizes omnichannel engagement, strategic account planning, and cross-functional teamwork to improve patient outcomes and market

Qualifications

• Relevant experience in pharmaceutical or healthcare sales or account management.
• Strong customer engagement and relationship management skills.
• Demonstrated ability to manage complex accounts and multiple stakeholders.
• Experience working cross-functionally with medical, access, and marketing teams.
• Ability to execute omnichannel customer engagement strategies.
• Commercial mindset with strong execution focus.
• Strong communication and interpersonal skills.
• Ability to work independently while collaborating across teams.
• Proven ability to incorporate digital/AI tools as part of daily work.
• High standards of integrity, ethics, and compliance awareness.

Responsibilities

• Identify and prioritize opportunities within accounts based on patient, customer, and system insights.
• Drive development of consistent and insight-based account plans for priority customers and institutions, using deep understanding of the healthcare ecosystem, patient journeys, and stakeholder dynamics.
• Deliver high-quality, compliant customer engagement across face-to-face and digital channels by orchestrating tailored omnichannel journeys that create value, build trust, and support appropriate brand adoption.
• Collect, interpret, and share field insights on best practices, customer needs, market dynamics, and competitor activity.
• Ensure accurate and timely completion of CRM documentation and administrative requirements.
• Working closely with Value & Access and Execution Excellence to identify barriers to diagnosis, referral, access, and treatment initiation, and work with cross-functional partners to support solutions that improve patient outcomes.
• Partner closely with Field Force, Execution Excellence, Medical, Marketing, Value & Access, and other teams to share insights, align priorities, and co-create value for customers.
• Operate in full compliance with Novartis policies, industry codes, and local regulations, ensuring ethical and transparent conduct at all times.

Skills

Accountability

Commercial Excellence

Competitive Intelligence (CI)

Compliance

Education

University degree in life sciences, healthcare, business, or a related field

Job description

Salary Range:

kr577,900.00 - kr1,073,300.00

Job Description Summary:

The Account Manager is a specialized commercial role designed to address market complexity such as low disease awareness, patient identification challenges, or complex referral pathways. The role is primarily focused on demand generation through high- quality engagement with prescribing healthcare professionals, within assigned territory, Therapeutic Area, or specific brand. Working alongside Sales Representatives, V&A Field roles, and Medical (including MSLs), the Account Manager works towards optimal customer engagement in full alignment with Novartis values, ethics, and compliance standards.

In this role you will be responsible for a new launch in the NeuroScience therapeutical area.

Job Description:

Major Accountabilities:

• Identify and prioritize opportunities within accounts based on patient, customer, and system insights.
• Drive development of consistent and insight-based account plans for priority customers and institutions, using deep understanding of the healthcare ecosystem, patient journeys, and stakeholder dynamics.
• Deliver high-quality, compliant customer engagement across face-to-face and digital channels by orchestrating tailored omnichannel journeys that create value, build trust, and support appropriate brand adoption.
• Collect, interpret, and share field insights on best practices, customer needs, market dynamics, and competitor activity.
• Ensure accurate and timely completion of CRM documentation and administrative requirements.
• Working closely with Value & Access and Execution Excellence to identify barriers to diagnosis, referral, access, and treatment initiation, and work with cross-functional partners to support solutions that improve patient outcomes.
• Partner closely with Field Force, Execution Excellence, Medical, Marketing, Value & Access, and other teams to share insights, align priorities, and co-create value for customers.
• Operate in full compliance with Novartis policies, industry codes, and local regulations, ensuring ethical and transparent conduct at all times.

Key Performance Indicators:

• Commercial performance vs. agreed targets (sales, growth, account contribution)
• Quality & execution of strategic account plans (planned vs. executed)
• Customer engagement effectiveness across omnichannel touchpoints (coverage, frequency, quality)
• Insight quality & relevance shared with cross-functional teams
• Progress against account-specific objectives (e.g. access milestones, pathway improvements where applicable)

Ideal Background:

Education:

University degree in life sciences, healthcare, business, or a related field.

Languages:

• English preferred
• Swedish required

Experience/Professional Requirement:

• Relevant experience in pharmaceutical or healthcare sales or account management.
• Strong customer engagement and relationship management skills.
• Demonstrated ability to manage complex accounts and multiple stakeholders.
• Experience working cross-functionally with medical, access, and marketing teams.
• Ability to execute omnichannel customer engagement strategies.
• Commercial mindset with strong execution focus.
• Strong communication and interpersonal skills.
• Ability to work independently while collaborating across teams.
• Proven ability to incorporate digital/AI tools as part of daily work.
• High standards of integrity, ethics, and compliance awareness.

Benefits & Rewards:

At Novartis, we’re committed to reimagining medicine together - and rewarding the people who make it happen.

Expected Annual Base Salary Range for role:

577,900.00 - 825,600.00 - 1,073,300.00 SEK Annual

The base salary offered is determined based on gender-neutral objectives, such as relevant skills, competencies and experience in accordance with the Novartis pay setting policy and upon joining Novartis will be reviewed periodically.

In addition to your base salary, you may be eligible for a performance-based bonus depending on certain performance parameters.

Rewards and Benefits Details:

• insurance plans, retirement plans, wellbeing resources and global recognition programs
• flexible and hybrid working options, where possible, and minimum 14 weeks paid parental leave
• company vehicle or a car allowance in accordance with the applicable local Novartis policies and guidelines

Pay equity is a fundamental principle of our employment policy and reflects our commitment to create a diverse, equitable and inclusive environment that treats all employees with dignity and respect, as outlined in our Code of Ethics.

Read our brochure to learn more about our global total rewards offering:

https://www.novartis.com/sites/novartis_com/files/novartis-life-handbook.pdf

Skills Desired:

• Accountability, Commercial Excellence, Competitive Intelligence (CI), Compliance G