Sales Associate

Cartier; Ticino; On-site; CHF 55,000 - 75,000; Full time

Job summary

Cartier Lugano is seeking a Sales Associate to deliver outstanding service to high-value guests and build lasting client relationships. You will act as an ambassador for Cartier, guiding clients through our Creations with a focus on ultra-personal service.

Fluency in English and native Italian, plus a passion for luxury retail, are essential. You will join a diverse team that values energy, teamwork, and a shared commitment to exceptional guest experiences.

Qualifications

• Experience in luxury watch or jewelry retail environment.
• Strong interpersonal and sales skills.
• Native Italian speaker; fluent in English; another Swiss language is a plus.

Responsibilities

• Deliver outstanding service to high-value guests in-store and at events.
• Build and manage a portfolio of clients with proactive relationship-building.
• Guide clients across Cartier creations to provide a unique client experience.
• Contribute to team targets and support smooth boutique operations.

Skills

Luxury retail experience

Fluent English

Native Italian speaker

Strong interpersonal skills

Sales skills

Client relationship building

Team energy

Job description

WE WELCOME

We are looking for a talented Sales Associate who wants to join one of the legendary boutique, Cartier Lugano, and contribute to the success and growth of our boutique.

YOU WILL BE

An Ambassador of Cartier and will become your second nature in the Boutique and at external Client events. You will have the mission to deliver an outstanding service to high value guests while making them feel at home in our Boutique.

By proactively building a strong relationship with your Client’s portfolio, you will guide them across our Creations to deliver unique Client experience. Thanks to your team spirit, working towards individual targets as well as making a key difference to the shared team objectives will be your two main goals. Your contribution will be key to a seamless and smooth running of the Boutique operations.

The unique nature of our client's boutique means you have a realistic opportunity to deliver an amazing experience for guests. Our client can provide outstanding product training and development, but we need the passion, commitment and drive from you.

YOU ARE

Passionate and excel in understanding luxury client needs. You are delighted to cherish a true relationship with your Clients. As you will first join a team, you’re excited to create great energy with your team members. You will be welcomed by a friendly and open-minded and diverse team that focuses on providing an ultra-personal service. Each of them have unique skills, competencies and different background that you will learn from.

If you have a relevant experience of working in and succeeding in a Luxury Watch or Jewelry retail environment, you have a strong interpersonal and sales skills, you are a native Italian speaker, fluent in English & any other Swiss language is a plus and you have a positive energy, then this challenge will be perfect for you!