Sales Associate

C281 Richemont Suisse SA; Genf; On-site; CHF 55,000 - 85,000; Full time

Job summary

Buccellati Geneva is seeking enthusiastic retail professionals to join the opening team of our new boutique. As Brand Ambassadors, you will deliver a unique client experience and cultivate relationships with discerning clients, sharing the Maison’s DNA and craftsmanship.

You will work as part of a dynamic team, contribute to day-to-day boutique life, and participate in events and trainings while maintaining high service standards and product knowledge.

Qualifications

• 2 to 5 years of experience in luxury retail
• Fluency in French and English is mandatory
• Italian is an advantage
• MS Office experience required
• Strong knowledge of local clientele
• Excellent interpersonal and communication skills
• Must be available to work retail hours including evenings, weekends, and travel for trainings, client events, conferences

Responsibilities

• Sales performance and customer service: contribute to achieving sales targets, assist clients with service needs, build strong relationships and deliver outstanding service
• Stock management and merchandising: assist in replenishing merchandise, participate in floor stock and visual merchandising
• Boutique operations and cash handling: complete sales transactions, adhere to policies, handle discounts under supervision
• Product knowledge and sales techniques: maintain product knowledge, apply brand sales techniques and attend trainings
• Presentation and visibility: keep boutique tidy and visually aligned with brand guidelines, support in events
• Represent the Brand: wear provided uniform and attend local events as directed

Skills

French fluency

English fluency

MS Office

Tools

MS Office

Job description

Buccellati is an Italian jewellery, high-jewellery and silversmithing Maison founded in 1919, admired in the world for its craftmanship and the uniqueness of its creations. Today, the Buccellati jewels stand out for their design and for the techniques used to create them, such as the hand-engraving technique, dating back to the goldsmithing traditions of the Italian “bottega” of the Renaissance times. The Maison’s unrelenting desire to create objects of rare beauty has made Buccellati renowned in the world for a style that is distinct, inimitable and imbued with sophisticated Milanese heritage, at once glamourous and contemporary. The Maison has been part of the global luxury group Richemont since September 2019 and the Buccellati family is still present in the Company to perpetuate its style and unparalleled craftsmanship tradition. Buccellati is a renowned Italian high-jewellery Maison founded in 1919, admired for its craftmanship and the uniqueness of its creations. Today, the Buccellati jewels stand out for their design and for the techniques used to create them, such as the hand-engraving technique, dating back to the ancient goldsmithing traditions of the Italian “bottega” during the Renaissance times. Buccellati has been part of the Global Luxury Group Richemont since September 2019, but the Buccellati family is still present in the Company with top level managerial functions. Buccellati boutiques are present in the most important cities and in the most prestigious Malls of the world.

We are looking for enthusiastic, passionate, dynamic people to join our new retail team in Geneva!

Main purpose:

The Boutique Sales Associate is a fully engaged individual who is committed to contributing to the success of the opening of the new Buccellati boutique in Geneva, with the ambition to grow with the Maison. If you are looking for an opportunity to enter the world of High Jewellery, craftmanship and you are curious to learn more, this role has a lot to offer.

Your mission:

You will become a Brand Ambassador of Buccellati Maison in the Boutique as well as at external events, and you will be responsible for delivering a unique client experience by sharing memorable inspiring moments. You will foster trusted relationships with clients all along the journey with the Maison. You will contribute in developing a deep understanding and knowledge of the Maison to convey its brand DNA, recognizable craftmanship and innovation in all its creations. You will be part of a team, transmitting and sharing knowledge with the other team members, actively participating in the day-to-day boutique life.

Your Responsibilities:

1. Sales performance & customer service: Contribute to the boutique achieving its sales targets; Assist clients with Customer Service needs maintaining the brands high standards; Cultivate strong client relationships, delivering outstanding client service and treatment; providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards and solid product knowledge; Adapt approach according to the client needs and motivations; Assist and support after sales clients in accordance with Maison values; provide recommendations that will provide an exceptional client experience;
2. Stock management and merchandising: Provide feedback in processing and replenishing merchandise; participate in receiving and monitoring floor stock; Actively participate in the visual merchandising of the Boutique implementing required guidelines. Assist in floor moves, merchandising, display maintenance, and store housekeeping, including cleaning the products and displays; Assist in the inventory process, including but not limited to stock counting and special projects as needed; Assist in completing prices changes within the Boutique when required;
3. Boutique operations and cash management: Accurately and efficiently complete all sales transactions and maintain proper cash records at the Boutique’s register; Adhere to all Company policies, procedures and practices; Implement discounts and gratuities under supervision of Boutique manager; Comply with all safety regulations and Boutique operational procedures including security;
4. Product knowledge & sales techniques: Maintain an awareness of all product knowledge information; Master the Brand's sales techniques as per training received; Attendance to required training;
5. Presentation & visibility: Maintain boutique tidiness, decoration and visual merchandising in line with Brand guidelines; Report maintenance issues to the Boutique Manager; Represent the Brand by wearing the appropriate provided uniform; Represent the Brand instore and at local events under the direction of Boutique Manager;

Your Profile:

2 to 5 years of previous experience in luxury retail, ideally in the Jewellery universe; Ability to work in a fast-paced retail store environment MS Office experience required; Fluency in French and English is mandatory, Italian is an advantage; Strong knowledge of local clientele; Excellent interpersonal and communication skills are required; Confidence in handling high-value transactions; Strong understanding of Customer Service needs and Customer (internal and external) priorities; Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision; Self-Starter with Team-Player approach; Must be available to work retail hours including in the evenings, during weekends and to travel for trainings, client events, conferences;

In our Group, you can start anywhere and go everywhere. Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons. We encourage our people to be curious, drive their own career, and dream big.