Client Advisor

Richemont (Cartier/Van Cleef); Genf; Vor Ort; CHF 75.000 - 110.000; Vollzeit

Zusammenfassung

Vacheron Constantin in Geneva is seeking a passionate Client Advisor to deliver a highly personalized, premium client experience. You will connect with local and international guests, build lasting relationships, and act as a brand ambassador for Haute Horlogerie.

The role requires at least 5 years in luxury retail, fluency in French and English, and strong clienteling skills. You will drive sales, maintain boutique standards, and support events that showcase the Maison's heritage.

Qualifikationen

• 5+ years in luxury retail (watchmaking or jewelry) or high-end hospitality.
• Target-driven retail experience with proven sales results.
• Experience navigating CRM databases to extract client insights and build action plans.
• Proficient with MS Office tools and general IT/digital literacy.
• Fluency in French and English; additional languages are a plus.

Aufgaben

• Deliver a warm, premium in-store journey and build lasting client relationships.
• Drive boutique turnover by upselling, negotiating, and clienteling within guidelines.
• Represent the Maison's heritage, share stories, and support events and activations.
• Maintain flawless daily operations, inventory, and visual merchandising standards.

Kenntnisse

Sales acumen

CRM & clienteling

Communication

Team player

Curiosity

Tools

CRM software

MS Office

Jobbeschreibung

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

For those who seek excellence, join a community of dedicated professionals where excellence is both a given and a never-ending quest. Play your part in driving our collective success.

YOUR ROLE

We are seeking a passionate and dynamic Client Advisor for our Geneva boutique who will be responsible for delivering a highly personalized, premium client experience. In this role, you will demonstrate expertise with curiosity and humility, connecting with both local and international guests to create true, long-term relationships.

You will act as a key brand ambassador, sharing your passion for Haute Horlogerie and turning valued clients into loyal friends of the Maison while consistently striving to achieve commercial objectives.

If you are energized by a fast-paced environment where collaboration, craftsmanship, and storytelling drive success, we invite you to join us.

PLAYING YOUR PART

Elevating the Client Experience

You will deliver an exceptional, warm, and unique in-store journey, ensuring every visitor feels welcomed with absolute humility and attentiveness. By mastering all key moments of our sales ceremony, you will ask the right questions to understand client aspirations, tailor solutions, and build deep, lasting relationships. You will proactively cultivate your client portfolio, capturing client data effectively to implement bespoke follow-up and clienteling strategies.

Driving Sales Performance

You will drive sales performance by consistently working to achieve and exceed boutique turnover targets. With agility and commercial drive, you will handle negotiations and objections with ease, maximizing upselling and cross-selling opportunities while strictly following retail guidelines. You will also provide flawless support to after-sales clients, acting as a trusted referent and recommending solutions that uphold our high service standards.

Acting as a Brand Ambassador

With a genuine passion for luxury and craftsmanship, you will represent the Maison's rich heritage and values both inside and outside the boutique. You will share Vacheron Constantin's unique stories with enthusiasm, demonstrating deep knowledge of our collections, movements, and technical materials. You will actively support boutique events and activations, serving as an influential contact in the local luxury market.

Ensuring Operational Excellence

You will contribute to flawless daily boutique operations by assisting with setup, breakdown, and maintaining visual merchandising standards. You will participate in inventory management, cycle counts, and compliance procedures to ensure successful audits, while collaborating seamlessly with colleagues and supporting back-office projects as needed.

WHAT WILL MAKE YOU SUCCESSFUL?

• Proven Experience: At least 5 years of successful experience in luxury goods retail (Fine Watchmaking or Jewelry preferred) or high-end luxury hospitality.
• Sales Acumen: An excellent sales track record with proven experience working in a target-driven, fast-paced retail environment with a results-oriented mindset.
• CRM & Action Plans: Strong ability to confidently navigate through CRM databases to extract client insights, track behaviors, and build solid, proactive client action plans.
• IT & Administration: Highly organized with strong attention to detail, a high degree of professionalism, and excellent literacy with digital devices, including being fully at ease with MS Office tools.
• Communication & Languages: Excellent communication, interpersonal, and storytelling skills. Fluency in French and English is required; additional languages (such as Arabic, Chinese, Russian, or German) are a strong plus.
• Mindset & Behavioral Competencies: Passion: A profound appreciation for the luxury watch industry, craftsmanship, and Vacheron Constantin's heritage. Humility & Empathy: A patient, warm, and welcoming attitude, showing emotional intelligence and resilience under all circumstances. Agility: The ability to present ideas clearly, adapt to a diverse clientele, and find creative solutions that satisfy both the client and the Maison. Collegiality: A true team player who cooperates naturally, supports colleagues, and welcomes team challenges. Curiosity: An inherent desire to continuously learn about our history, products, and evolving market trends.

HOW DO WE KEEP YOU SMILING?

Vacheron Constantin celebrates 270 years as the world's oldest watchmaker in continuous production since 1755. Headquartered in Geneva, Switzerland, we operate a global retail network of …