Senior Sales Advisor - Luxury

Luxury Experts; Zürich; Vor Ort; CHF 70.000 - 90.000; Vollzeit

Zusammenfassung

Luxury Experts in Zurich is seeking a multilingual Luxury Sales Advisor to join our boutique in the heart of the city. You will act as an ambassador of the brand, delivering exceptional client experiences and building lasting relationships through personalized service and expert product knowledge.

You will drive luxury retail excellence with a focus on German-speaking clients, collaborate with the team, and contribute to boutique performance while maintaining the highest standards of

Qualifikationen

• Several years of proven experience in luxury retail.
• Fluency in German is required; proficiency in English is essential.
• Strong sales acumen with a track record of exceeding targets.
• Team-oriented with excellent collaboration skills.
• Proactive, results-driven, and committed to excellence.

Aufgaben

• Achieve and exceed sales targets to drive boutique performance.
• Deliver outstanding customer service with proactive claim management and after-sales support.
• Capture and maintain client data in the CRM to enhance personalization.
• Uphold visual merchandising standards and support product presentations.
• Ensure cash handling, security, and loss prevention procedures.
• Conduct inventory checks and assist stock management.
• Develop expertise in a product category to advise clients and colleagues.
• Support reporting activities for performance insights.
• Maintain boutique cleanliness, organization, and presentation.

Kenntnisse

German language

English language

Sales

Customer service

Teamwork

Attention to detail

CRM software

POS system

Tools

CRM software

POS system

Jobbeschreibung

We are currently seeking a multilingual Luxury Sales Advisor for our client’s boutique located in the heart of Zurich. In this role, you will act as a true ambassador of the brand, committed to delivering exceptional client experiences and cultivating long-lasting relationships. With a strong understanding of luxury retail, you will guide clients through their journey, offering personalized service and expert product knowledge.

Your Responsibilities

• Consistently achieving and exceeding sales targets, contributing to the boutique’s commercial success.
• Delivering outstanding customer service, including proactive claim management and after-sales support.
• Accurately capturing and maintaining client data in the CRM system to enhance personalization and loyalty.
• Upholding boutique visual merchandising standards and supporting impactful product presentations.
• Ensuring compliance with cash handling, security, and loss prevention procedures.
• Conducting inventory checks and supporting accurate stock management.
• Developing expertise in a designated product category to serve as a trusted advisor for clients and colleagues.
• Supporting reporting activities to enable performance tracking and business insights.
• Maintaining the highest standards of boutique cleanliness, organization, and presentation.

Job Requirements

• Several years of proven experience in luxury retail - Fashion & Accessories' background preferred
• A genuine passion for luxury goods and an understanding of the high-end client journey.
• Strong sales acumen with a track record of exceeding targets.
• Team-oriented with excellent collaboration skills.
• Proactive, results-driven, and committed to excellence.
• Exceptional communication and interpersonal skills.
• Fluency in German is required; proficiency in English is essential, and knowledge of other languages is highly desirable.

What's on offer

You will join a prestigious luxury environment that values craftsmanship, innovation, and excellence. We foster a collaborative workplace that celebrates diversity, nurtures talent, and supports professional growth.