SAINT LAURENT Client Advisor Geneva W / M / D

YSL Switzerland S.A.; Genf; Vor Ort; CHF 55’000 - 75’000; Vollzeit

Zusammenfassung

A leading luxury brand in the fashion industry is looking for a passionate and proactive Client Advisor to enhance customer experience and contribute to sales performance. In this role, you will provide exceptional service, connect with clients, and uphold the brand's standards of quality and excellence. This dynamic position requires strong communication skills and a flair for fashion, set in a fast-paced, team-oriented environment.

Qualifikationen

• Professional experience in high-quality client service in fashion, retail, or luxury hospitality.
• Passionate about fashion culture and personalized styling.
• Strong team spirit and business mindset.

Aufgaben

• Provide outstanding client and after-sale service.
• Cultivate a robust client portfolio and drive sales.
• Support team spirit in achieving common goals.

Kenntnisse

Client service

Communication

Sales performance

Problem solving

Jobbeschreibung

A Client Advisor contribute actively to the store sales and key indicators achievement.

They are providing a unique, memorable, sophisticated, and everlasting experience to all external and internal clients. They also support the management team and colleagues while consistently upholding our Maison values, image, and standards.

MISSIONS & RESPONSIBILITIES

• Provide an outstanding client and after-sale service to all visitors and clients
• Show passion in connecting and reconnecting with clients, putting them at the center, identifying their needs and anticipating their future requests
• Cultivate a robust client portfolio to secure a proactive and growing business
• Drive performance to exceed individual sales and KPI goals by having a business mindset and an entrepreneurial approach
• Know how to create personalized, versatile, and timeless silhouettes for the client and demonstrating your passion for the fashion culture
• Show a transparent and genuine attitude with the client and create a unique connection with them
• Communicate in a professional and authentic way, with clients and colleagues
• Effectively use all the available tools to optimize business opportunities
• Proactively support the front and back-of-house teams, their achievements and ultimately the overall team spirit
• Adhere to all company policies and operational procedures and follow them

PROFILE

• A preferred professional experience in providing a high quality service focused on Client expectations, i.e. in fashion & accessory retail, in customer service or in luxury hospitality
• Have personal taste and passion for the fashion culture, like to create personalized looks
• Have a natural business mindset and an entrepreneurial spirit
• Open-minded and looking for a company valuing audacity and authenticity
• Strong team spirit to achieve common goals
• At ease with using tools and applications, learns fast with new technologies
• Motivation to work in a fast-paced environment, able to multitask & prioritize
• Proactive, enthusiastic, & with a problem-solving attitude
• Excellent written, oral & listening skills, in English and local language
• Embrace change and see it as an opportunity to grow and develop

Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.