SaaS Treasury Client Support Pro

Hidden Road; Genf; Vor Ort; CHF 80.000 - 110.000; Vollzeit

Zusammenfassung

Ripple Treasury is hiring a Client Support Analyst to join our expanding Global team. You will serve as the main contact for clients using our treasury management software, delivering fast, thoughtful resolutions and building trusted relationships.

You'll operate as Tier 1 support, troubleshoot issues related to payments formats, connectivity, and security credentials, and collaborate with Success, Account, and Solutions teams to onboard and support clients.

Qualifikationen

• Experience in B2B technical support, ideally in a SaaS environment.
• Comfort working with APIs, bank connectivity, and payment formats.
• Strong analytical and problem-solving abilities with the capability to assess complex issues, identify root causes, and make informed decisions in a fast-paced environment.
• Familiarity with treasury, banking, or accounting concepts (a big advantage).
• Confidence operating in ambiguity—especially when documentation is limited.
• A proactive mindset with a passion for continuous learning and improvement.
• Passionate about delivering a high-quality customer experience through responsive support, clear communication, and a solutions-oriented mindset.

Aufgaben

• Act as Tier 1 Support, ensuring every client interaction is responsive, knowledgeable, and solution-focused.
• Troubleshoot and resolve issues with urgency and clarity, keeping clients informed every step of the way.
• Prioritize and manage incoming requests to consistently meet SLAs and exceed expectations.
• Diagnose and resolve issues related to payment formats and extracts, connectivity (inbound/outbound), and Alliance Lite 2.
• Manage RSA and Symantec credentials.
• Partner with Customer Success, Account Managers and Solutions teams to tackle nuanced client challenges and ensure clients are successfully onboarded and transitioned to Client Support.
• Escalate to Development with clear, well-documented insights when deeper investigation is needed.
• Identify trends in client issues and provide actionable feedback to drive product and process improvements.

Kenntnisse

B2B support

SaaS experience

APIs

Bank connectivity

Problem solving

Tools

RSA credentials

Symantec credentials

Jobbeschreibung

Ripple Treasury is hiring a Client Support Analyst to join our expanding Global team. You will serve as the main contact for clients using our treasury management software, delivering fast, thoughtful resolutions and building trusted relationships.

You'll operate as Tier 1 support, troubleshoot issues related to payments formats, connectivity, and security credentials, and collaborate with Success, Account, and Solutions teams to onboard and support clients.