Treasury SaaS Client Support Specialist

Ripple; Genf; Vor Ort; CHF 80.000 - 100.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Bonuses and equity

Generous vacation policy

Parental leave policies

Onsite wellness programs

Zusammenfassung

Ripple is seeking a Client Support Analyst in Geneva, Switzerland. In this role, you will be the primary support contact for clients using our treasury management software, delivering high-quality solutions.

Your responsibilities include troubleshooting client issues, collaborating with teams to enhance the client experience, and consistently meeting service level agreements.

Join us and thrive in a dynamic start-up culture that values diversity and promotes professional growth!

Qualifikationen

• Experience in B2B technical support, ideally in a SaaS environment.
• Comfort working with APIs, bank connectivity, and payment formats.
• Strong analytical and problem-solving abilities.

Aufgaben

• Act as Tier 1 Support, ensuring quick and knowledgeable client interactions.
• Troubleshoot issues with payment formats and connectivity.
• Collaborate to solve complex client challenges.

Kenntnisse

B2B technical support

API integration

Analytical skills

Problem-solving

Treasury knowledge

Jobbeschreibung

Ripple is seeking a Client Support Analyst in Geneva, Switzerland. In this role, you will be the primary support contact for clients using our treasury management software, delivering high-quality solutions.

Your responsibilities include troubleshooting client issues, collaborating with teams to enhance the client experience, and consistently meeting service level agreements.

Join us and thrive in a dynamic start-up culture that values diversity and promotes professional growth!