Treasury SaaS Client Support Analyst

P2P; Genf; Vor Ort; CHF 70.000 - 90.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Wellness reimbursement

Generous vacation policy

Parental leave policies

Zusammenfassung

A leading crypto solutions company located in Switzerland is seeking a Client Support Analyst to help clients using our treasury management platform. You will resolve client issues, manage incoming requests, and work cross-functionally to ensure client satisfaction. Ideal candidates will have experience in B2B technical support, strong troubleshooting skills, and familiarity with SQL. The role emphasizes autonomy, teamwork, and adaptability in a fast-paced, evolving environment.

Qualifikationen

• Curiosity and solutions-driven mindset.
• Ability to communicate complex issues clearly.
• Organized and able to manage multiple priorities.
• Experience in a SaaS environment is a plus.

Aufgaben

• Serve as the first line of support for clients.
• Own and resolve client issues end-to-end.
• Manage incoming requests and prioritize effectively.
• Work cross-functionally to solve complex problems.
• Provide support beyond standard business hours.

Kenntnisse

B2B technical support

SQL

Problem-solving

Client communication

Strong troubleshooting

Tools

Reporting tools

RSA

Symantec

Jobbeschreibung

A leading crypto solutions company located in Switzerland is seeking a Client Support Analyst to help clients using our treasury management platform. You will resolve client issues, manage incoming requests, and work cross-functionally to ensure client satisfaction. Ideal candidates will have experience in B2B technical support, strong troubleshooting skills, and familiarity with SQL. The role emphasizes autonomy, teamwork, and adaptability in a fast-paced, evolving environment.