Retail Boutique Manager – Carnault Flagship Boutique

Carnault; Basel; Vor Ort; CHF 80’000 - 120’000; Vollzeit

Zusammenfassung

Carnault, a leader in the electronic cigarette industry, is seeking a Retail Manager for their flagship boutique in Basel. This pivotal role involves overseeing boutique operations, ensuring outstanding customer service, and leading a dedicated team. With a focus on luxury and sustainability, Carnault offers a unique opportunity to shape client experiences in a prestigious environment.

Leistungen

Competitive salary

Performance incentives

Opportunities for professional growth

Qualifikationen

• 5+ years of experience in a high-end retail environment.
• Fluent in English and German; French is an asset.
• Exceptional communication skills.

Aufgaben

• Lead and inspire a team to deliver customer service excellence.
• Drive sales and analyze boutique performance.
• Act as a brand ambassador at community engagements.

Kenntnisse

Leadership

Customer Service Excellence

Team Development

Ausbildung

5+ years in retail or boutique management

Jobbeschreibung

1 month ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Reports to: Head of Retail Operations, Europe

Contract Type: Full-time, Permanent

About Carnault

Carnault is the world’s first refined innovation in the world of electronic cigarettes, crafted for those who demand pleasure without compromise. Founded in Basel, Switzerland, Carnault combines advanced Swiss precision engineering with timeless craftsmanship. Our signature devices embody powerful yet understated elegance, with sustainability at the core of design.

As we expand our European retail footprint, we are looking for a dynamic Retail Manager to lead our flagship boutique in Basel, the home of Carnault.

Your Role

As Retail Manager, you will be the cornerstone of Carnault’s presence in Basel, responsible for both the day-to-day running of our boutique and the strategic development of new sales channels. You will serve as a brand ambassador, delivering exceptional experiences to our customers while building long-term value through meaningful relationships and commercial innovation.

Key ResponsibilitiesLeadership & Team Development

·Lead and inspire a team to deliver customer service excellence.

·Foster a culture of continuous improvement, empowering staff to embody Carnault’s values.

·Develop the team’s capabilities through coaching, mentoring, and regular performance feedback.

Client Experience & Relationship Management

·Uphold and enhance customer service excellence, ensuring every interaction is purposeful, elegant, and memorable.

·Build and nurture long-term relationships with discerning clients, fostering loyalty and brand advocacy.

·Curate personalized client experiences that reflect the quiet sophistication of Carnault.

Operational Excellence

·Oversee all aspects of boutique operations, maintaining a seamless and elegant environment.

·Ensure visual merchandising and boutique presentation reflect Carnault’s understated elegance.

·Maintain inventory accuracy, operational compliance, and a consistently high standard of store maintenance.

Sales & Business Performance

·Drive sales by combining strategic planning with hands-on leadership.

·Analyze boutique performance, identifying opportunities to optimize results.

·Set ambitious, achievable goals and motivate the team to exceed them.

Brand Representation & Community Engagement

·Act as a brand ambassador, representing Carnault at events, partnerships, and community initiatives.

·Strengthen Carnault’s presence within the Basel community through thoughtful local engagement.

·Collaborate with marketing and HQ teams to align boutique initiatives with broader brand strategies.

Who You Are

·A visionary leader with 5+ years of experience in retail or boutique management, preferably within a high-end or premium environment.

·An entrepreneurial mindset with a refined approach to customer engagement and brand representation.

·Fluent in English and German; French is an asset.

·An exceptional communicator with the ability to build lasting client relationships.

·Naturally poised, confident, and comfortable leading in a high-calibre environment.

What We Offer

·A leadership role within a pioneering brand.

·A beautifully designed flagship store at the heart of Basel’s historic centre.

·The chance to shape the client experience for a category-defining brand.

·Competitive salary, performance incentives, and opportunities for professional growth.

·An inspiring and supportive environment where excellence is expected and nurtured.

Join Us

If you are passionate, entrepreneurial, and enjoy the freedom to create and challenge, then join our like-minded team and help shape the journey.

Please send your resume and a cover letter to: [e-mail]

Carnault — where refinement meets purpose.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Retail Luxury Goods and Jewelry

Referrals increase your chances of interviewing at Carnault by 2x

Get notified about new Boutique Manager jobs in Basel, Basel, Switzerland.

Pratteln, Basel-Country, Switzerland 1 month ago

Pratteln, Basel-Country, Switzerland 1 month ago

Wittenheim, Grand Est, France 1 month ago

STELLVERTRETENDER STOREMANAGER* / FILIALLEITER*

Manager boutique - Mulhouse Wittenheim - H/F

STELLVERTRETENDER STOREMANAGER* / FILIALLEITER*

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.