Responsable Qualité / Quality Manager (H/F) - 50 %

Jobup; Leukerbad; Vor Ort; CHF 50.000 - 70.000; Teilzeit

Zusammenfassung

Jobup in Switzerland seeks a Quality Manager (M/F) – 50% to strengthen quality governance and ensure safe patient care. You will lead the QMS development, documentation, and the PDCA cycle, reporting to Operations Management and collaborating with clinical and service managers.

Responsibilities include regulatory monitoring (LAMal art. 58a, H+, ANQ), CIM, CIRS, KPI dashboards, audits, and staff training to embed continuous improvement and risk control across the establishment.

Qualifikationen

• Higher degree in health, sciences or management.
• Experience in quality and process management within Swiss healthcare.
• Solid knowledge of Swiss regulatory framework (LAMal art. 58a, ANQ, CIRS, H+).
• Languages: French or German; English is an asset.

Aufgaben

• Facilitate QMS, map processes, document policies and procedures, and drive the PDCA cycle.
• Ensure LAMal art. 58a compliance, H+ and ANQ monitoring, and CIM documentation.
• Maintain adverse event management (CIRS) and lead root cause analysis.
• Define KPIs with Operations, maintain the quality dashboard, monitor patient safety and satisfaction.
• Lead annual internal audits, support external audits, and follow up on corrective actions.
• Advise service managers, lead cross-functional teams, and promote a culture of safety and quality.

Kenntnisse

Quality management

Regulatory compliance

Process improvement

Risk management

Auditing

KPIs & dashboards

Stakeholder management

Ausbildung

Higher degree in health/science/management

Jobbeschreibung

To strengthen quality governance and ensure safe and optimal care for our patients, we are seeking a Quality Manager (M/F) at 50%. Reporting directly to the Operations Management, you will lead the development, structuring, and monitoring of the establishment's Quality Management System (QMS).

As a transversal referent, you will work closely with the General Management, Medical Management, Nursing Management, as well as all service managers (care, medical, administrative, and logistical) to promote a culture of continuous improvement and risk control.

Quality Manager (M/F) – 50%

Your Main Responsibilities

• QMS Facilitation & PDCA Approach: Develop the quality concept, map key processes, manage documentation (policies, procedures, forms), and facilitate the PDCA cycle.
• LAMal 58a Compliance, H+ & ANQ Monitoring: Ensure regulatory monitoring, manage compliance with the quality agreement (art. 58a LAMal), define and document Continuous Improvement Measures (CIM), respond to tasks imposed by the H+ agreement, and coordinate national ANQ measures.
• Risk Management & CIRS System: Maintain the adverse event management system, oversee the CIRS system, support root cause analysis, and monitor action plans within a non-punitive learning culture.
• Indicators & Management: Define relevant KPIs with Operations Management, maintain the quality dashboard, and monitor patient satisfaction.
• Audits & Continuous Improvement: Develop and conduct the annual internal audit programme, support external audits, and ensure follow-up on corrective actions.
• Support & Training: Advise service managers, lead multidisciplinary working groups, and raise staff awareness of safety and quality issues.

Your Challenges for the First 12 Months

• Conduct a comprehensive assessment of the quality system and define the annual roadmap.
• Embed the PDCA method as a transversal guiding principle, formalise process mapping and document management.
• Define, structure, and document Continuous Improvement Measures (CIM) according to art. 58a LAMal, while meeting the requirements of the H+ agreement and ANQ surveys.
• Consolidate the adverse event reporting and analysis system (CIRS).
• Deploy the quality dashboard and organise the internal audit programme.

Your Profile

• Education: Higher degree (health, sciences, management or equivalent), ideally complemented by a specialisation in quality management, auditing, or risk management.
• Experience: Proven experience in quality and process management within the Swiss healthcare system (hospital, clinic, nursing home).
• Regulatory Knowledge: Solid mastery of the Swiss legal framework (LAMal art. 58a, ANQ, CIRS, H+ agreement requirements).
• Skills & Attitude: Methodological rigour, analytical and synthetic thinking, autonomy, interpersonal ease for transversal work, and a federative stance focused on change support.
• Languages: Excellent command of French or German, with good knowledge of the other language; English is an asset.

We Offer You

A strategic and transversal role within a dynamic establishment, offering great autonomy in managing your 50% mission, a stimulating multidisciplinary environment, and attractive employment conditions.