Remote Global Logistics Support & Customer Care

Tangem AG; Schweiz; Vor Ort; CHF 60.000 - 80.000; Vollzeit

Benefits dieser Stelle

Stability and growth opportunities

Remote work flexibility

Zusammenfassung

Tangem AG in Zug, Switzerland is seeking a Logistics Customer Support professional. In this role, you will manage and resolve customer delivery issues while acting as a primary contact for clients. A strong background in logistics customer support and international shipping processes is required. The position offers remote work flexibility and the opportunity to help shape the company's future in the blockchain sector.

Qualifikationen

• Experience in logistics customer support or a related field.
• Strong knowledge of international shipping processes.
• Familiarity with customer support tools such as Zendesk.

Aufgaben

• Manage customer delivery issues related to international logistics.
• Act as the first point of contact for customers.
• Collaborate with logistics partners to resolve shipping challenges.
• Track and monitor shipments and warehouse inventory.
• Maintain accurate records of client issues.
• Provide feedback for logistics workflows improvements.
• Coordinate shipping and transportation logistics.

Kenntnisse

Logistics customer support experience

International shipping processes knowledge

Customer support tools familiarity

Excellent English communication

Problem-solving mindset

Organizational skills

Tools

Zendesk

Jobbeschreibung

Tangem AG in Zug, Switzerland is seeking a Logistics Customer Support professional. In this role, you will manage and resolve customer delivery issues while acting as a primary contact for clients. A strong background in logistics customer support and international shipping processes is required. The position offers remote work flexibility and the opportunity to help shape the company's future in the blockchain sector.