Global B2C Support Operations Lead - Remote & Data-Driven

Tangem AG; Schweiz; Vor Ort; CHF 70.000 - 90.000; Vollzeit

Benefits dieser Stelle

Remote work from anywhere

Competitive salary in EURO/USDT

20 working days of paid vacation

Birthday presents

Compensation for necessary technical devices

Zusammenfassung

Tangem AG, based in Zug, Switzerland, is looking for an experienced Support Operations Manager. The successful candidate will manage B2C support processes, motivate the team, and ensure high-quality customer support. This role offers the chance to substantially influence the customer experience and the support team’s success. The company provides remote work flexibility, competitive salary in EURO/USDT, paid vacation, and compensation for necessary work devices.

Qualifikationen

• Proven track record in optimizing B2C support operations.
• Leadership skills to inspire and motivate team members.
• Familiarity with support platforms and analytical tools.

Aufgaben

• Optimize support processes to improve efficiency.
• Create transparency with performance metrics.
• Motivate and manage the support team.

Kenntnisse

Optimizing B2C support operations

Managing teams

Improving performance metrics

Customer-centric mindset

Data-driven decision making

Tools

Sprinklr

Zendesk

Intercom

Jobbeschreibung

Tangem AG, based in Zug, Switzerland, is looking for an experienced Support Operations Manager. The successful candidate will manage B2C support processes, motivate the team, and ensure high-quality customer support. This role offers the chance to substantially influence the customer experience and the support team’s success. The company provides remote work flexibility, competitive salary in EURO/USDT, paid vacation, and compensation for necessary work devices.