Regional IT Business Partner - Europe

gategroup; Zürich; Vor Ort; CHF 140.000 - 180.000; Vollzeit

Zusammenfassung

gategroup is seeking a Regional IT Business Partner to align IT initiatives with business goals across the Zurich region. You will partner with business leaders to define demand, shape roadmaps, and guide local investments while ensuring global standards are met.

You will drive IT governance, manage budgets, and deliver value through technology, analytics, and effective stakeholder collaboration in a fast-paced, international aviation services environment.

Qualifikationen

• Bachelor's degree in Information Technology, Business Administration, or a related field; MBA advantageous.
• 7+ years IT business relationship management, project management, or business analysis in regional or multinational environments.
• Experience in IT demand management, budgeting, and investment planning; governance and stakeholder management.
• Solid IT governance, ITIL, and project management methodologies; ERP, data analytics, and integration technologies; ITSM tools like ServiceNow, Jira, MS Project.
• Fluent in English and German; additional languages are advantageous.

Aufgaben

• Define and deploy IT strategy and roadmaps regionally.
• Support budgets and investment planning; manage IT demands and roadmaps.
• Governance and intake for new initiatives; ensure alignment with priorities.
• Stakeholder and vendor management; coordinate with IT partners.
• Monitor IT service performance and report progress to business leaders.
• Lead continuous improvement and drive value through technology.

Kenntnisse

Strategic thinking

Collaboration

Communication

Analytical thinking

Influence & negotiation

Adaptability

Customer focus

Stakeholder management

Accountability

Ausbildung

Bachelor's degree in IT/Business

Master's degree or MBA (advantage)

ITIL certification

PMP/Prince2 certification

Tools

ServiceNow

Jira

MS Project

ERP systems

Data analytics tools

Jobbeschreibung

We're looking for motivated, engaged people to help make everyone's journeys better. The Regional IT Business Partner supports and executes gategroup's IT business strategy within the assigned region. Acting as the primary link between business functions and IT, the role ensures that IT services and solutions effectively meet business needs and align with global standards. The position partners with business leaders and key stakeholders to identify opportunities, define and prioritize initiatives, and guide the local investment and planning process. Through strong collaboration and strategic alignment, the role enables the business to achieve its objectives and drive value through the effective use of technology.

Main Duties & Responsibilities

• IT Strategy and Roadmap Deployment Implement agreed IT roadmaps and oversee the rollout of regional and local IT solutions.
• Ensure successful deployment of technology initiatives across business units and customer interfaces, aligned with global IT standards and strategic objectives.
• Demand and Portfolio Management Support business leaders in developing IT demands and roadmaps that can be assessed, costed, prioritized, and scheduled for delivery.
• Facilitate the intake, approval, and governance process for new initiatives, ensuring alignment with regional and corporate priorities.
• Financial and Budget Planning Collaborate with regional and country management to develop and manage IT budgets. Ensure that investment requests and business cases are well-structured, justified, and aligned with strategic and financial goals.
• Business Analysis and Solution Development Analyze business requirements and recommend technology solutions that meet operational and strategic needs. Partner with architecture, design, and operations teams to ensure solutions are feasible, scalable, and aligned with company standards.
• Stakeholder and Vendor Management Act as the key liaison between IT and business functions across all domains. Coordinate with third-party vendors and IT partners to ensure service quality, contract adherence, and value delivery.
• Governance and Service Alignment Ensure that business expectations are aligned with IT service levels and that agreed SLAs are achievable within available budgets. Negotiate service levels with the respective IT functions and teams, balancing cost and business value.
• Performance Monitoring and Reporting Monitor, report, and communicate IT service performance and project progress to business stakeholders. Provide transparent updates on issues, risks, and corrective actions in a timely manner.
• Change and Escalation Management Serve as an escalation point for IT-related issues, ensuring effective problem resolution and stakeholder communication during critical incidents. Support change management by helping the business adapt to evolving IT processes and solutions.
• Continuous Improvement and Innovation Identify opportunities to leverage technology for process improvement and operational excellence. Promote innovation and ensure lessons learned are embedded in future initiatives.

Qualification Requirements

• Education: Bachelor's degree in Information Technology, Business Administration, or a related field. A Master's degree or MBA with a focus on Technology Management or Business Strategy is an advantage. Certifications such as ITIL, PMP/Prince2 are desirable.
• Work Experience: Minimum 7 years of professional experience in IT business relationship management, project management, or business analysis, preferably in a regional or multinational environment. Proven ability to align IT initiatives with business priorities and deliver measurable value. Experience in IT demand management, budgeting, and investment planning. Strong background in IT service delivery, governance, and stakeholder management. Demonstrated experience working in matrix organizations and coordinating across global and regional teams.
• Technical Skills: Solid understanding of IT governance, service management (ITIL), and project management methodologies. Knowledge of business process analysis, portfolio management, and strategic planning. Familiarity with enterprise systems (e.g., ERP), data analytics tools, and integration technologies. Ability to evaluate and develop business cases and ROI analyses for IT investments. Experience using ITSM and project tools (e.g., ServiceNow, Jira, MS Project). Excellent communication, analytical, and presentation skills.
• Language Skills: Fluent in English and German (written and verbal); additional languages are an advantage.

Core Competencies

• Strategic Thinking: Understands business goals and aligns IT initiatives accordingly.
• Collaboration: Builds strong partnerships with stakeholders across functions and regions.
• Accountability: Takes ownership of deliverables and ensures timely, high-quality outcomes.
• Communication: Clearly conveys complex ideas to diverse audiences.
• Analytical Thinking: Identifies trends, evaluates data, and provides actionable insights.
• Influence and Negotiation: Balances business needs, budgets, and technical feasibility.
• Adaptability: Operates effectively in a fast-paced, changing environment.
• Customer Focus: Prioritises business needs and ensures IT services add value.

gategroup is the global leader in airline catering, retail‑on‑board and hospitality products and services. gategroup provides passengers with superior culinary and retail experiences, leveraging innovation and advanced technology solutions. Headquartered in Zurich, Switzerland, gategroup delivers operational excellence through the most extensive catering network in the aviation industry, serving passengers from over 200 operating units in over 60 countries/territories across all continents. We work in an exciting industry – fast-paced and ever‑changing. Industry trends and customer expectations are constantly evolving and it is critical that we are agile, innovative and ready for change - and our people are our driving force.

We offer attractive opportunities to be part of this fast-paced and truly international working environment. For further information, please visit www.gategroup.com.