Réceptionniste Tournant

Mandarin Oriental; Genf; Vor Ort; CHF 50.000 - 70.000; Vollzeit

Zusammenfassung

Mandarin Oriental, Geneva is seeking a Receptionist to join our Front Office team. Based at the hotel on the banks of the Rhône, you will welcome guests, manage check-ins/outs, and support daily operations with grace and professionalism.

We value a team player with strong communication, a proactive attitude, and a Swiss work permit or EU passport. Expect a rewarding role in a legendary 5-star setting with excellent development opportunities.

Qualifikationen

• Previous Front Office experience.
• Excellent communication and flexible attitude.
• Swiss work permit or EU passport required.
• Team spirit, curiosity and growth mindset.

Aufgaben

• Monitor guest arrivals and departures daily.
• Update booking and occupancy schedules.
• Process bookings by phone, mail, or email within 24 hours.
• Prepare registration cards and guest folders for arrivals.
• Check in guests according to procedures.
• Welcome guests to Mandarin Oriental’s 5-star standards.
• Ensure credit card guarantee procedures are followed.
• Organize guest departures (billing and room release).
• Process departures per established procedures.
• Enforce guest safety procedures.
• Perform daily administrative tasks per shift checklist.
• May be required to work both day and night shifts.

Kenntnisse

Front Office experience

Team spirit

Communication skills

Flexible attitude

Jobbeschreibung

Mandarin Oriental, Geneva is looking for a Receptionist to join our Front Office Team.

Are you a master of your craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset?

We invite you to become a Fan of the Exceptional.

Mandarin Oriental, Geneva, ideally located on the banks of the Rhône River, is a true landmark combining timeless Swiss elegance with Mandarin Oriental’s renowned hospitality. With 181 rooms and suites, exceptional restaurants, and a passionate team of professionals, the hotel embodies our mission to transform the ordinary into the exceptional every single day.

About The Job

Based at Mandarin Oriental, Geneva, the Receptionist reports directly to the Front Office Manager.

As a Receptionist, You Will Be Responsible For

• Monitor departures and arrivals on a daily basis.
• Keep the booking schedule and occupancy schedule up to date.
• Process bookings made by telephone, letter or email immediately and professionally within 24 hours of the booking being made.
• Organize guest arrivals by printing registration cards, preparing group folders, etc.
• Check in guests according to established procedures
• Welcome and serve guests according to the hospitality standards of a 5-star hotel, in line with the expectations of the Mandarin Oriental Group and Swiss Deluxe
• Comply with guarantee procedures by ensuring that we have cover for guests to be sent on credit (credit card authorization or cash deposit).
• Organize guest departures (billing and room release).
• Process guest departures in accordance with established procedures.
• Enforce guest safe procedures.
• Perform all administrative tasks in accordance with the daily checklist for each shift.
• May be required to work both day and night shifts, depending on operational needs.

As Receptionist We Expect From You

• Previous experience in Front Office.
• Team spirit, curiosity, and a desire to learn and grow.
• Good communication skills and a flexible attitude.
• Valid Swiss work permit or European passport.

Our Commitment to You

• Learning & Development – Your success is our success. We craft unique learning and development programs for every stage of your career so that you continue to grow and thrive.
• MOstay – When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can enjoy complimentary stays and special rates for you and your loved ones at our hotels around the world.
• Health & Colleague Wellness – Finding the right work-life balance is essential. Your wellbeing matters to us — that’s why we offer health benefits and wellness programs globally.

Local Benefits at Mandarin Oriental, Geneva

• A competitive salary and benefits package in line with the Swiss luxury hospitality market.
• Daily meals provided at our staff restaurant.
• Uniform provided and maintained by the hotel.

We’re Fans. Are you?