Process Documentation Manager | Geneva, CH | Hybrid

LHH; Genf; Vor Ort; CHF 90’000 - 120’000; Vollzeit

Zusammenfassung

A leading company in Geneva is seeking a Process Documentation Manager to develop and manage process documentation frameworks. The ideal candidate will have extensive experience in process design, strong stakeholder management skills, and a passion for continuous improvement. This role involves collaborating with IT and business teams to enhance process efficiency through documentation and automation initiatives.

Qualifikationen

• 8+ years of experience in process design and documentation.
• Experience in ITIL/ITSM practices and tools.

Aufgaben

• Develop and own the framework for process documentation.
• Engage with stakeholders to map and analyze current-state processes.
• Oversee the creation and maintenance of process documentation.

Kenntnisse

Process Design

Stakeholder Management

Critical Thinking

Communication

Ausbildung

Certification in Process Improvement

ITIL V3 / V4 Foundation

Tools

Visio

Nintex

UiPath

Jobbeschreibung

For one of our clients in the French speaking part of Switzerland, in Geneva, we are recruiting an Process Documentation Manager who is open-minded and client-oriented, is passionate about his work, who believes in success and has a strong team spirit. Are you looking for you next challenging position? This opportunity is for you!

Responsibilities:

• Develop and own the framework for process documentation ensuring consistency and quality.
• Engage with stakeholders across IT and business teams to map and analyse current-state processes.
• Identify and propose opportunities for process improvement, automation, and AI integration.
• Oversee the creation and maintenance of process documentation using tools like Visio, ensuring it remains relevant and actionable.
• Lead workshops and facilitate discussions to gather process inputs and validate outputs with stakeholders.
• Collaborate with analysts and IT teams to define requirements for automation initiatives.
• Provide mentorship and guidance to analysts working on process documentation.

Required Skills and Experience:

• 8+ years of experience in process design and documentation, preferably within IT or a related environment.
• Strong expertise in process modelling tools (e.g., Visio) and familiarity with AI-driven process tools (e.g., Nintex, UiPath, or others).
• Demonstrated ability to work independently, managing complex documentation projects with minimal supervision.
• Excellent communication and stakeholder management skills, with the ability to work across cross-functional teams.
• Strong critical thinking skills and an ability to identify and articulate improvement opportunities.
• Demonstrable experience in ITIL/ITSM practices and the use of ITSM tools
• Experience working in or supporting commodity trading or similar industries is a plus.
• Fluent English

Preferred Qualifications:

• Certification in process improvement methodologies (e.g., Lean Six Sigma).
• Experience with AI-driven process generation and automation technologies.
• ITIL V3 / V4 Foundation or above

Job ID C465A54E-3230-4C8D-877C-796266A0F882

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