People Lead / Manager (Linux Service Delivery, 90-100%)

Adfinis AG; Bern; Vor Ort; Vertraulich; Vollzeit

Zusammenfassung

Adfinis AG is seeking an experienced People Lead to manage a remote-first service delivery team. You will inspire and empower team members while ensuring effective service delivery and quality management. This role requires strong leadership skills and a background in IT services, particularly in Linux-based infrastructure.

Leistungen

Attractive Working Environment

Growth and Training Opportunities

Qualifikationen

• Proven track record of leading a team of system engineers in an IT services company.
• Leadership experience from both SME and enterprise environments is a plus.

Aufgaben

• Guide a remote-first team of 9-17 employees towards excellence.
• Ensure each team member has the necessary resources to fulfill their tasks.
• Oversee service delivery and quality management.

Kenntnisse

Decision-Making

Empathy

Relationship Management

Team Building

Task Management

Risk Management

Goal Setting

Resource Management

Ausbildung

Background in Computer Science or System Engineering

Jobbeschreibung

Adfinis drives digitalization with open standards and technologies, shaping a world of innovative, sustainable, and resilient IT solutions based on trusted Open Source technology to unlock the full potential of our customers.

We're currently on the lookout for an experienced People Lead for one of our service delivery teams, which plans, builds, and runs critical Linux-based IT infrastructure for customers from all industries. We are fans of automation and help our customers modernize their infrastructure. We use Ansible to deploy and maintain our technology stack, which consists of IDM, Databases, Web & Application Servers, Systems Management, Virtualization, Collaboration and Groupware solutions, and more.

Tasks

As a People Lead, you are responsible for guiding a remote-first customer service delivery team at Adfinis towards excellence, thereby contributing to the sustainable competitiveness, growth, and success of Adfinis.

Serving as an inspiring leader, you empower and motivate team members, encourage collaboration, and help each team member to develop and leverage their full potential. As an efficient manager, you ensure each team member has the necessary resources and capabilities to successfully fulfill their assignments and responsibilities.

You'll regularly interact with various stakeholders such as other service delivery teams in Switzerland and abroad, executive management, sales, and customers, and need to skillfully balance their various interests.

Your leadership tasks and duties will include :

• Leading a remote-first team of 9-17 employees from Apprentice to Expert Level
• Coaching, mentoring, and motivating your team members for peak engagement
• Planning training paths and structured role development
• Running regular one‑on‑one meetings and appraisals
• Deciding salaries, promotions, and career level progression
• Conducting recruiting interviews, making hiring decisions, and onboarding newcomers
• Ensuring a bidirectional flow of information with executive management

Your management tasks and duties will include :

• Overseeing service delivery and quality
• Managing budgets, billability KPIs, and expense approvals
• Forecasting resources, assigning projects, and confirming schedules
• Leading meetings and coordinating cross‑team acitvities
• Handling maintenance, SLA compliance, and customer complaints
• Driving strategic improvements to processes and organization

Requirements

Must-Have

• You have a proven track record of leading a team of system engineers in an IT services company.
• Decision-Making : You weigh facts and viewpoints, decide swiftly, and own the results.
• Empathy : You have emotional awareness, act with compassion, and respect others.
• Relationship Management : You build trust, expand your networks, and defuse conflict.
• Team Building : You shape a shared identity, set fair norms, and keep dynamics healthy.
• Task Management : You delegate clearly, track progress, and streamline work.
• Risk Management : You spot, reduce, and communicate risks early.
• Goal Setting : You set ambitious, aligned targets, and monitor and adjust progress.
• Resource Management : You plan, allocate, monitor, and rebalance resources.

Nice-to-Have

• You have leadership experience from both SME and enterprise environments.
• You have a strong affinity for Open-Source solutions and philosophy.
• You have a background in computer science and / or system engineering.
• Open Source Culture : Transparency, collaboration, and community not only shape our technology choices and business model but also define the very core of our company's identity.
• Attractive Working Environment : We're a value-driven, owner-operated company with an informal atmosphere, direct and uncomplicated communication, and short decision-making paths.
• Growth and Training : We are committed to our employees' growth and development, investing in their training and certifications, and providing opportunities to attend conferences.

Are you interested? Thomas Köchli, Chief Operating Officer, will be happy to review your application.

We are looking forward to getting to know you!

Open Source - Our Key to Innovation and Sustainable Digitalization

As open-source professionals, we offer a wide range of services and solutions from a single source. Open technologies and standards are our key to innovation. With our tailor-made offer, we have the optimal solution for every area in IT.

Service Delivery Manager • Bern, Canton of Bern, Switzerland