Patient Experience Front Desk Specialist

Capital Health System; Schweiz; On-site; CHF 19,000 - 24,000; Full time

Benefits offered by this job

Medical Plan

Prescription drug coverage & In-House 

In-House Employee

Job summary

Capital Health is seeking a friendly, detail-oriented receptionist to support frontline patient service. You will answer phones, schedule and register patients, verify insurance data, and collect co-pays, ensuring smooth daily operations.

The role requires basic medical terminology familiarity and proficiency with Microsoft Office. Excellent communication and customer service skills are essential to greet patients professionally and maintain privacy standards.

Qualifications

• High School diploma or equivalent.
• One year experience as receptionist or clerk in healthcare environment or one year customer service experience.
• Familiarity with medical terminology, ICD-10 and CPT codes.
• Proficient computer skills; basic Microsoft Office skills. Familiarity with Excel spreadsheets.

Responsibilities

• Answers telephones promptly and courteously, routing calls to the appropriate area or individual.
• Schedules and cancels appointments; schedules tests and surgeries per policy.
• Prepares for day, reviews eligibility and phone reports, and sets up new patient charts and paperwork.
• Greets patients and visitors professionally; informs on privacy policies and delays.
• Verifies demographic and insurance information during check-in; ensures HIPAA compliance.
• Obtains insurance cards, driver’s license, authorizations, and referrals; enters data.
• Collects co-pays and balances at check-in and at checkout per policy.
• Refer patients to staff for past due balances or questions.
• Reviews Patient Account Notes and Appointment Notes; handles Worklists as assigned.
• Confirms charges and submits claims; runs day-end review and HOLd lists.

Skills

Communication skills

Medical terminology

ICD-10

CPT codes

Customer service

MS Office

Education

High School diploma

Tools

Excel

Microsoft Office

Job description

Capital Health is seeking a friendly, detail-oriented receptionist to support frontline patient service. You will answer phones, schedule and register patients, verify insurance data, and collect co-pays, ensuring smooth daily operations.

The role requires basic medical terminology familiarity and proficiency with Microsoft Office. Excellent communication and customer service skills are essential to greet patients professionally and maintain privacy standards.