Care Navigator / Medical Receptionist

NHS Jobs; Schwyz; On-site; CHF 16,000 - 23,000; Full time

Job summary

The Cornerstone Practice is seeking an enthusiastic, organised and reliable Care Navigator / Medical Receptionist to join our reception team at March, Cambridgeshire. You will be the first point of contact for patients, helping people access appropriate care while supporting the smooth running of a busy GP practice.

This patient-facing role requires excellent communication, attention to detail and the ability to stay calm under pressure as you work with clinical and administrative staff to

Responsibilities

• Welcome patients and visitors with a friendly and professional reception.
• Answer incoming telephone calls and respond to patient enquiries.
• Support patients with appointment requests and access to practice services.
• Use care navigation principles to signpost patients to appropriate services.
• Process patient requests and manage appointments using SystmOne and Anima.
• Recognise urgent requests and safeguarding concerns and escalate when needed.
• Book, cancel and amend appointments accurately.
• Maintain accurate patient records and handle confidential information.
• Support patients who may be anxious or require additional assistance.
• Work collaboratively with clinical and administrative teams.
• Support reception cover and maintain efficient service during opening hours.
• Follow practice policies, information governance and safeguarding procedures.
• Participate in training and contribute to improvements in patient service.

Job description

The Cornerstone Practice is seeking an enthusiastic, organised and reliable Care Navigator / Medical Receptionist to join our reception team. As the first point of contact for patients, you will play an important role in helping people access appropriate care while supporting the smooth running of our busy GP practice. This is a varied, patient-facing role requiring excellent communication skills, attention to detail and the ability to remain calm and professional under pressure.

Key responsibilities

• Welcome patients and visitors, providing a friendly and professional reception service.
• Answer incoming telephone calls and respond appropriately to patient enquiries.
• Support patients with appointment requests and access to practice services.
• Use care navigation principles to signpost patients to appropriate services within agreed protocols.
• Process patient requests and manage appointments using SystmOne and Anima.
• Recognise urgent requests, safeguarding concerns and potentially deteriorating patients, escalating promptly according to practice procedures.
• Book, cancel and amend appointments accurately.
• Process patient messages, correspondence, documentation and general administrative tasks.
• Maintain accurate patient records and handle confidential information appropriately.
• Support patients who may be anxious, upset or require additional assistance.
• Work collaboratively with the clinical and administrative teams.
• Support reception cover and maintain an efficient service throughout practice opening hours.
• Follow practice policies, confidentiality, information governance and safeguarding procedures.
• Participate in relevant training and contribute to improvements in patient service.

Working arrangements

• 30 hours per week.
• Monday to Friday.
• £13.00 per hour (£20,280 per annum).
• Based at The Cornerstone Practice, March, Cambridgeshire.
• Appointment subject to satisfactory pre-employment checks.