Operations Coordinator

Aldo Group International AG; Genf; Vor Ort; CHF 90.000 - 130.000; Vollzeit

Zusammenfassung

Aldo Group International AG in Geneva is seeking a Logistics and Operations Coordinator to support administrative, supply and distribution flows between the distribution center, clients, and divisions across Fashion, Fragrances & Beauty, Watches & Fine Jewelry.

You will manage orders, maintain databases, collaborate with sales and marketing, and contribute to KPI dashboards while ensuring timely delivery and cost-effective transport.

Qualifikationen

• Master's degree in a relevant field (Supply Chain, Operations, or similar).
• 3+ years of professional experience in supply chain or logistics operations.
• Proficient in English (minimum B2); Spanish/Portuguese are a plus.

Aufgaben

• Coordinate administrative processes related to sales operations.
• Oversee customer orders from receipt to delivery.
• Maintain and update customer databases and prices records.
• Collaborate with field sales teams and stakeholders across divisions, regions and markets.
• Respond to inquiries by phone and email to support customer satisfaction.
• Prepare sales reports and analyses for the department.

Kenntnisse

Client-oriented

Well-organized

Analytical thinker

Interpersonal skills

Ausbildung

Master's degree in Supply Chain or related field

Tools

ERP systems

MS Dynamics AX

Jobbeschreibung

As part of the four-person Operations team, you will participate in the coordination of administrative, supply, and logistics flows between the distribution center, internal/external clients, and divisions, ensuring full visibility and daily follow-up of ongoing activities and events.

Your main tasks will be as follows:

• Manage and coordinate all administrative processes related to sales operations.
• Oversee and follow up on customer orders from receipt to delivery.
• Maintain and update customer databases and sales and retail prices records.
• Collaborate closely with field sales teams and key stakeholders across divisions, regions and markets.
• Contribute to overall customer satisfaction by responding promptly to inquiries (phone and email).
• Prepare sales reports and analyses for the department.
• Support the continuous improvement of administrative procedures.
• Participate in product launches in close collaboration with Marketing and Commercial departments.
• Support event coordination by adapting transport plan accordingly.
• Validate & codify intercompany and suppliers' invoices.
• Act as a point of contact for retail stores and boutiques.
• Process and invoice Purchase & sales orders.
• Track incoming goods and manage customs clearance and freight invoices.
• Plan and follow up on national and international logistics flows.
• Coordinate supply chain and logistics activities between markets and divisions, ensuring smooth communication and operational efficiency using KPIs and dashboards.
• Manage and coordinate transfers, quality and aged stock flows (reverse logistics).
• Guarantee daily visibility and monitoring of key events and activities across the three divisions (Fashion, Fragrances & Beauty, Watches & Fine Jewelry).
• Demonstrate strong prioritization and stress management skills to ensure smooth execution in a dynamic environment.
• Manage, track and report lead times and freight costs.

What you bring

• Client-oriented with a strong team spirit.
• Well-organized to efficiently track files and requests.
• Precise and rigorous in task execution.
• Pragmatic, structured, methodical, and proactive.
• Excellent interpersonal skills; able to work collaboratively to address both internal and external client needs.
• Strong service mindset, acting as the client's voice within the organization.
• Strong organizational skills and ability to manage priorities and stress effectively.
• Analytical and synthetic thinker, able to step back and maintain an overview of all processes.
• Able to ensure daily operational visibility and event follow-up across all three divisions.

Your profile

• Master's degree from management/engineer School or equivalent in Supply Chain.
• Minimum 3 years of relevant professional experience.
• Good command of English (minimum B2 level).
• Proficiency in Spanish & Portuguese is an asset.
• Excellent command of standard IT tools.
• Strong analytical skills and ability to work effectively with Excel data.
• Experience with ERP systems (Microsoft Dynamics AX is a plus).