Operational Resilience Officer

AXA Group; Winterthur; Vor Ort; CHF 80’000 - 110’000; Vollzeit

Zusammenfassung

An established industry player is seeking a Technology Resilience Lead to enhance its Operational Resilience framework. In this pivotal role, you will systematically identify and manage significant risks while ensuring business continuity during crises. You will collaborate with global teams to implement and govern IT Operations standards, leveraging your expertise in risk management and incident response. This position offers a dynamic environment where your contributions will directly impact the organization's resilience strategies and solutions. Join a diverse and inclusive team dedicated to innovation and excellence in service delivery.

Leistungen

Flexible Working Hours

Health Insurance

Professional Development Opportunities

Employee Assistance Programs

Qualifikationen

• Understanding of Business Continuity Management lifecycle and IT Operations.
• Knowledge of Cyber Defense and Group Resilience processes.

Aufgaben

• Manage the relationship between IT Service Continuity and Business Continuity.
• Contribute to Crisis Management processes and support Incident Management.

Kenntnisse

Risk Management

Business Impact Analysis

Disaster Recovery

Incident Response

Data Analysis

ITIL

ServiceNow

Strong Communication

Stakeholder Management

Problem-Solving

Ausbildung

Bachelor's Degree in IT or related field

Certifications in Risk Management

Tools

ServiceNow

Data Analysis Tools

Jobbeschreibung

Are you passionate about ensuring Operational Resilience in a dynamic and challenging environment? Join our team as a Technology Resilience Lead and play a crucial role in upholding our organization's resilience framework. As Technology Resilience Lead, you will have the opportunity to systematically identify, measure, mitigate, report, monitor, and manage significant risks. Your contributions will be instrumental in strengthening our Operational Resilience strategies, solutions, and plans.

The division

Group Technology Operations (GTO) designs, develops, and operates Global AXA IT products, delivering them to AXA Entities and the AXA Group, ensuring quality of service and cost efficiency aligned with business priorities. Its main activities include global product delivery, portfolio management, day-to-day operations, and proximity management with entities.

The department / team

You will join the Global Service Operations Department within the GTO Division, managing day-to-day IT service delivery for AXA globally, in partnership with Group Operations, AXA Entities, and external suppliers, following the GO IT Operations Framework, SLAs, OLAs, and security instructions.

Our main missions :

• Manage QoS and continuous service improvements across all AXA entities and products.
• Support the Market operationally to ensure QoS and provide a centralized view of global services.
• Operate standardized, global platforms and services, leveraging automation and self-service.
• Monitor application and infrastructure performance to identify issues impacting operations.
• Manage IT operations processes, including incident resolution, change management, and asset/configuration management.
• Facilitate Technology Resilience services, securing Business Continuity during crises.
• Define, implement, and govern IT Operations standards, including vendor adherence.
• Deliver and operate AXA’s Data Centers.

JOB ENVIRONMENT

As an Operational Resilience Officer, you will support the implementation and enhancement of the Operational Resilience framework, manage Crisis and Incident Management, Business Continuity, and IT Resilience processes, organize controls, participate in exercises, and support Crisis teams during crises.

POSITION MISSION & MAIN ACTIVITIES

Job Purpose

• Execute tasks according to the Operational Resilience Framework.
• Challenge Business Continuity, IT Resilience, and Security solutions.
• Manage the relationship between IT Service Continuity and Business Continuity, addressing operational risks.
• Contribute to IT Resilience activities, focusing on cloud-hosted and data center technologies.
• Understand regulatory impacts on IT Resilience in different regions.

Main Activities

1- Operational Resilience Framework :

• Ensure a consistent framework for risk management.
• Support the development and strengthening of Resilience strategies.
• Assist in maintaining Business Continuity and Disaster Recovery Plans.
• Participate in group initiatives related to Operational Resilience.

2 - Crisis Management / Incident Management :

• Contribute to Crisis Management processes.
• Organize and support tests and exercises.
• Support Incident Management during crises.

3 - Business Continuity (BC) Management :

• Participate in tests and exercises to maintain response readiness.
• Align Business Impact analysis with IT Service Continuity.

4 - IT Service Continuity Management :

• Monitor critical IT systems' responsiveness during disasters.
• Follow up on remediation actions in controls.

Your Profile

Understanding of Business Continuity Management lifecycle, IT Operations, and IT Continuity Service Management. Knowledge of Cyber Defense, Group Resilience processes, and tools. Skills in Risk Management, Business Impact Analysis, Disaster Recovery, and Incident Response. Proficiency in data analysis, ITIL, ServiceNow, and English. Soft skills include strong communication, stakeholder management, problem-solving, calmness under pressure, proactivity, collaboration, and adaptability.

About AXA

AXA acts for human progress by protecting what matters, with a diverse community of 153,000 employees in 54 countries serving 105 million customers. We value inclusion, diversity, and a culture of respect, aiming to foster a supportive environment for growth and contribution.

About the Entity

AXA is transforming into a sustainable, tech-led company. AXA Group Operations drives this change through technology and innovation, operating across 17 countries with a focus on Data Technology, Procurement & Sourcing, and High-Performing Teams to enhance customer experience, efficiency, and partnerships.

What We Offer

We bring together a global team of over 8,000 employees, committed to equal opportunities and diversity, creating a respectful and inclusive work environment that values individual differences and fosters growth.