Onsite AI-Driven IT Specialist — Automation & Operations

ELCA Information Technology Ltd.; Pully; Remote; CHF 90,000 - 130,000; Full time

Job summary

ELCA Information Technology Ltd. seeks an IT engineer based in Pully to keep colleagues productive and to drive automation across the Corporate IT team.

You will resolve user requests hands-on and leverage Claude, LibreChat, and AI agents to automate, document, and improve ways of working from day one. Your time will balance running and improving IT services, with a clear path from 80/20 to 50/50 as automation frees time for the next improvement.

Qualifications

• 3–6 years in IT operations, workplace or service desk with real L2 depth.
• Hands-on knowledge of Microsoft 365, Entra ID/AD, Intune and Windows endpoints; macOS is a plus.
• Fluent French and English (written and spoken).
• Proactive communicator with ability to explain tech to non-technical colleagues.

Responsibilities

• Run incidents and service requests end to end (ITIL L1 + L2 scope).
• On-site management at the Pully office: onboarding/offboarding, devices, rooms, Wi-Fi issues.
• Administer the workplace stack: Microsoft 365, Entra ID/AD, Intune, Defender, Windows and macOS endpoints.
• Maintain knowledge base and tickets with clear documentation.
• Travel to ELCA offices as needed.

Skills

IT operations

Microsoft 365

Entra ID/AD

Intune

Windows endpoints

macOS knowledge

AI tools

Power Automate

Low-code mindset

ITIL

Documentation

French & English fluent

PowerShell scripting

Communication skills

Education

CFC/HES/ES or equivalent

Tools

Confluence

Jira Service Management

GLPI

MCP

Job description

ELCA Information Technology Ltd. seeks an IT engineer based in Pully to keep colleagues productive and to drive automation across the Corporate IT team.

You will resolve user requests hands-on and leverage Claude, LibreChat, and AI agents to automate, document, and improve ways of working from day one. Your time will balance running and improving IT services, with a clear path from 80/20 to 50/50 as automation frees time for the next improvement.