Online Banking Support Specialist

Lombard Odier Group; Genf; Vor Ort; CHF 70.000 - 110.000; Vollzeit

Zusammenfassung

Lombard Odier Group in Geneva seeks a Digital Services Specialist to support online banking clients and assist bankers with digital services. You will act as the primary contact for online banking questions, resolve inquiries via multiple channels, and ensure a smooth customer experience while maintaining up-to-date product knowledge.

The role emphasizes customer-centric communication, problem solving, and collaboration with cross-functional teams.

Qualifikationen

• High school diploma or equivalent; bachelor’s degree preferred.
• Experience in a call center or banking customer service.
• Strong knowledge of online banking products, features, and processes.
• Proficient with online banking platforms, mobile apps and related tech.
• Excellent written and verbal communication; ability to explain complex concepts clearly.
• Strong problem-solving, attention to detail and accuracy.
• Ability to multitask and work efficiently in a fast-paced environment.
• Patience, empathy, and a client-focused mindset.
• Experience with CRM systems and call center software.

Aufgaben

• Act as the primary point of contact for customers seeking online banking help.
• Resolve inquiries via phone, email, or chat with accurate and timely information.
• Assist with online account setup and password resets.
• Educate customers on features and functionalities of the online banking platform.
• Troubleshoot technical problems and escalate complex issues to the appropriate teams.
• Maintain knowledge of banking products, policies, and procedures.
• Keep detailed records of customer interactions in the CRM system.
• Collaborate with teammates and other departments to resolve concerns.
• Support development of other services as required.

Kenntnisse

Customer service

Online banking platforms

CRM systems

Call center software

Communication skills

Problem solving

Multitasking

Empathy

Team collaboration

Attention to detail

Ausbildung

High school diploma or equivalent

Bachelor's degree preferred

Tools

CRM software

Online banking apps

Jobbeschreibung

Lombard Odier Group in Geneva seeks a Digital Services Specialist to support online banking clients and assist bankers with digital services. You will act as the primary contact for online banking questions, resolve inquiries via multiple channels, and ensure a smooth customer experience while maintaining up-to-date product knowledge.

The role emphasizes customer-centric communication, problem solving, and collaboration with cross-functional teams.