On-Call Critical Infrastructure Support Engineer

Eviden; Zürich; Vor Ort; CHF 65.000 - 95.000; Vollzeit

Benefits dieser Stelle

On-call rotations

Zusammenfassung

Eviden, part of the Atos Group, seeks a customer-focused Technical Engineer to provide 1st/2nd level support for alarm, communication, and critical infrastructure systems. You will analyze incidents, triage tickets, and ensure proactive monitoring for continuous uptime.

The ideal candidate has ICT/Networking training, 2+ years in technical support, and strong communication skills. Willingness to work extended hours and participate in 24/7 rotations is required.

Qualifikationen

• Completed technical education in ICT, Networking, or a related field.
• 2+ years of experience in 1st/2nd level technical support.
• Strong troubleshooting and analytical skills.
• Excellent communication with a customer-oriented mindset.
• Able to work in a dynamic, technology-driven environment.
• Willingness to learn and adopt new technologies.

Aufgaben

• Provide 1st and 2nd level support for alarm, communication, and critical infrastructure systems.
• Receive, analyze, and resolve incidents and service requests.
• Perform ticket triage, tracking, and escalation when required.
• Monitor systems proactively to ensure stability and availability.
• Execute operational maintenance and routine tasks.
• Prepare reports and operational statistics.
• Maintain technical documentation and knowledge platforms.
• Contribute to continuous improvement initiatives and service enhancements.
• Collaborate with customers, users, and suppliers to ensure high service quality.

Kenntnisse

Troubleshooting

Analytical thinking

Customer communication

Adaptability

Learning mindset

Ausbildung

ICT/Networking technical education

Jobbeschreibung

Eviden, part of the Atos Group, seeks a customer-focused Technical Engineer to provide 1st/2nd level support for alarm, communication, and critical infrastructure systems. You will analyze incidents, triage tickets, and ensure proactive monitoring for continuous uptime.

The ideal candidate has ICT/Networking training, 2+ years in technical support, and strong communication skills. Willingness to work extended hours and participate in 24/7 rotations is required.