Ombudsperson Assistant: Mediation & Records Support

WHO - World Health Organization; Genf; On-site; CHF 78,000 - 96,000; Full time

Job summary

The World Health Organization in Geneva is seeking an Assistant (Ombudsperson) to support the Office of the Ombudsperson and Mediation Services in fostering a fair, confidential and inclusive workplace. You will handle initial inquiries, triage cases, organize files, and coordinate with HR and management to ensure timely, respectful resolution.

Essential qualifications include secondary education plus substantial administrative experience, with fluency in English and French.

Qualifications

• Essential: Completion of secondary school education or equivalent.
• Desirable: Higher education is an advantage.

Responsibilities

• As the initial contact person, welcome visitors with tact and discretion, listen to obtain pertinent information.
• Screen visitors/calls, triage cases, and inform them of deadlines for formal procedures.
• Record case information and prepare briefing notes for the Ombudsperson.

Education

Secondary education or equivalent

Higher education (advantage)

Tools

Oracle ERP

Job description

The World Health Organization in Geneva is seeking an Assistant (Ombudsperson) to support the Office of the Ombudsperson and Mediation Services in fostering a fair, confidential and inclusive workplace. You will handle initial inquiries, triage cases, organize files, and coordinate with HR and management to ensure timely, respectful resolution.

Essential qualifications include secondary education plus substantial administrative experience, with fluency in English and French.