Ombudsperson Assistant | HR & Case Support

WHO - World Health Organization

Genf

On-site

CHF 78,000 - 96,000

Full time

2 days ago

Be an early applicant

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Job summary

WHO - World Health Organization in Geneva is seeking an Assistant (Ombudsperson) to support the Office of the Ombudsperson and Mediation Services. The role focuses on welcoming visitors, triaging cases, and maintaining confidential records in a complex HR environment.

The position requires extensive experience in administrative roles, strong knowledge of HR practices, and the ability to work across WHO processes.

Qualifications

Essential: 8 years of experience in administrative positions, HR, staff relations or related support functions.
Experience in a more senior administrative position in WHO or other UN organization.
Experience with WHO administrative rules, regulations, procedures and practices.

Responsibilities

Welcome visitors with tact and discretion and collect pertinent information.
Triage cases, guide visitors to the appropriate service and inform them of deadlines.
Schedule appointments and ensure confidentiality in office spaces.
Maintain confidentiality, independence, neutrality and informality in line with IOA Code of Ethics.
Prepare files for visitors and extract background information from WHO databases.
Research and analyze information and prepare briefing notes with relevant staff rules and policies.
Provide guidance to staff and liaise with HR/Management Officers to obtain information.
Record case information in the OMB case list database and monitor it.
Organize meetings, seminars and webinars with staff and Ombudsperson.