Office Manager & Executive Support

Kusnacht Practice; Zollikon; Vor Ort; CHF 90.000 - 120.000; Vollzeit

Zusammenfassung

Kusnacht Practice is seeking an experienced Office Manager & Executive Support professional to join our mental health and addiction treatment practice. The role blends office management, executive support, people leadership and cross-functional project coordination.

You will maintain confidentiality, deliver hospitality-driven service, coordinate leadership meetings and oversee reception operations, while supporting senior leaders and doctors in a fast-paced, patient-centered environment.

Qualifikationen

• Proven experience in office management or comparable operational role.
• Experience leading a reception/front-office or guest-relations team.
• Hospitality mindset with discreet environment.
• Strong project-management skills delivering cross-functional projects.
• Bachelor’s degree in hospitality or business, or equivalent qualification.
• Fluent German and English, with C1 level in both languages.

Aufgaben

• Oversee daily office operations with high service standards.
• Manage facilities, suppliers, and office budgets.
• Lead reception team including scheduling and coverage.
• Ensure welcoming experience for clients and partners; escalate issues.
• Support onboarding and workplace arrangements.
• Provide admin support to executives; manage calendars and travel.
• Coordinate leadership meetings and events, including logistics.
• Coordinate cross-functional projects from planning to implementation.
• Maintain project plans, status reports, logs; report to Chief of Staff.
• Handle confidential client, employee, business information.

Kenntnisse

Office management

Executive support

Project management

People leadership

Hospitality mindset

Discretion/confidentiality

Bilingual German-English

Calendar management

Ausbildung

Bachelor’s degree in hospitality management or business administration

Tools

Microsoft Office

Project management tools

Jobbeschreibung

The Role

We are seeking an experienced, highly organised and proactive Office Manager & Executive Support professional to join our practice specialising in mental health and addiction treatment.

This varied role combines office management, executive support, people leadership and cross-functional project coordination. It requires a service-oriented professional with a strong hospitality mindset who can manage competing priorities while maintaining the highest standards of confidentiality, accuracy and discretion.

Key Responsibilities

• Oversee daily office operations, ensuring consistently high standards of service, professionalism and discretion
• Manage office facilities, suppliers, equipment, maintenance, invoices and office-related budgets
• Lead and coordinate the reception team, including scheduling, holiday coverage, performance oversight and service standards
• Ensure a seamless and welcoming experience for clients, visitors and external partners, and escalate operational issues where necessary
• Maintain office and reception procedures and support employee onboarding, offboarding and workplace arrangements
• Provide administrative and organizational support to selected C-level executives and doctors. Manage calendars, business travel, correspondence, and other administrative requirements
• Coordinate monthly leadership meetings, annual leadership workshops and team events, including presentations, documentation and logistics
• Coordinate cross-functional projects—such as AI tool rollouts, office renovations and process-improvement initiatives—from planning through implementation
• Maintain project plans, status reports, action trackers and decision logs, and provide regular updates to the Chief of Staff
• Handle sensitive client, employee and business information with the highest level of confidentiality

Your Profile

• Proven experience in office management, executive support or a comparable operational role
• Demonstrated experience managing a reception, front-office, guest-relations or comparable client-facing team
• A strong hospitality and service mindset, with the ability to create a professional, welcoming and discreet environment
• Demonstrated project-management experience, including the delivery of cross-functional projects
• A bachelor’s degree in hospitality management, business administration or a related field, or an equivalent professional qualification
• Fluent written and spoken German and English, with a minimum C1 level in both languages
• Experience in luxury hospitality, private healthcare or another high-service environment would be a strong advantage
• Highly organised and detail-oriened, with the ability to manage competing priorities and deadlines
• Proactive and solution-oriented, with sound judgement and the ability to work independently
• Excellent leadership, stakeholder-management, communication and interpersonal skills
• Strong proficiency in Microsoft Office and experience using project-management tools
• High levels of discretion, integrity, empathy and professionalism

Working Arrangement

Due to the client-facing and operational nature of the role, this is a fully on-site position.

Start Date

The successful candidate should ideally be available to start by 1 October 2026. An earlier start would be preferred to allow sufficient time for onboarding.