North America Jewellery Operations Support

Guess Europe Sagl; Bioggio; In loco; CHF 75.000 - 110.000; Tempo pieno

Vantaggi offerti da questo lavoro

Discount on products

Training & Development platform

Guess Fun activities

Global company culture

Descrizione del lavoro

Guess Europe Sagl in Bioggio is seeking an experienced North America Jewellery Operations Support to act as a key link between the HQ Jewellery team in Bioggio and North American local teams, ensuring accurate product set-up, order and shipment coordination across full-price stores, outlets and e-commerce.

The role involves data maintenance, master data updates, and collaboration with Purchasing and Logistics, requiring 2–4 years in a similar role and excellent English.

Competenze

• 2–4 years of experience in a similar operational role.
• University degree or equivalent professional experience.
• Excellent written and spoken English is mandatory; any other European language is a plus.
• Strong knowledge of MS Office, especially Excel; experience with AS400, Stealth and BI systems is required.

Mansioni

• Execute operational activities related to North America jewellery orders, allocations and shipments in line with business calendars and priorities.
• Ensure accurate product and style set-up, data maintenance and updates across relevant company systems.
• Coordinate with HQ functions, North American teams, and logistics partners to ensure timely execution and resolution of issues.
• Monitor shipment status and delivery information, following-up delays, shortages or discrepancies.
• Prepare and maintain reports and analysis related to SKUs, orders, shipments, allocations and retail needs.
• Identify opportunities to simplify and automate recurring operational activities and improve data quality and process efficiency.

Conoscenze

Operational coordination

Data management

MS Office / Excel

AS400 / Stealth / BI

English proficiency

Analytical mindset

Formazione

University degree or equivalent

Strumenti

AS400

Stealth

Business Intelligence tools

MS Office

Descrizione del lavoro

The North America Jewellery Operations Support acts as a key link between the HQ Jewellery team in Bioggio and the North American local teams, ensuring accurate product set-up, order and shipment coordination, retail allocation activities and day-to-day follow-up across full-price stores, outlet stores, and e-commerce. As these activities have been progressively brought in-house, this role will play an important part in consolidating operations across North America.

CORE JOB RESPONSIBILITIES

• Execute operational activities related to North America jewellery orders, allocations and shipments in line with business calendars and priorities.
• Ensure accurate product and style set-up, data maintenance and updates across relevant company systems.
• Coordinate with HQ functions, North American teams, and logistics partners to ensure timely execution and resolution of issues.
• Monitor shipment status and delivery information, following-up delays, shortages or discrepancies.
• Prepare and maintain reports and analysis related to SKUs, orders, shipments, allocations and retail needs.
• Identify opportunities to simplify and automate recurring operational activities and improve data quality and process efficiency.

ACTIVITIES

• Support North America jewellery operations across full-price stores, outlet stores and e-commerce.
• For full-price stores, execute allocation activities directly from HQ.
• For outlet stores, work in partnership with North America to coordinate allocation activities and ensure accurate product distribution.
• For e-commerce, work in partnership with the dedicated e-commerce team to coordinate product availability.
• Create and maintain style/SKU information, product descriptions and related master data.
• Update relevant systems and databases, ensuring data accuracy and completeness.
• Manage assortment updates for newness, carryover and discontinued products.
• Use AS400, Stealth, Business Intelligence tools and MS Office to manage and analyze operational information.
• Prepare assortment analysis to support business needs and decisions.
• Follow up purchase orders, production and shipments in coordination with Purchasing and Logistics.
• Monitor quantities, shipment schedules and deliveries, identifying shortages, delays and discrepancies.
• Support the verification and collection of shipment documentation to ensure timely delivery and receipt.
• Collaborate with Product Development, Purchasing and Logistics, to ensure smooth execution of the Jewellery operations.
• Escalate critical issues and coordinate their resolution across functions.
• Work with other business units to improve coordination and avoid overlapping activities.
• Experience: 2 - 4 years of experience in a similar operational role.
• Education: University Degree or equivalent professional experience.
• Excellent knowledge of written and spoken English is mandatory. Any other European language is considered a plus.
• PC Skills: strong knowledge of MS Office, especially Excel; experience with AS400, Stealth and Business Intelligence systems is required.
• Ability to work with large amounts of data while maintaining a high level of accuracy and attention to detail.
• Proactive, organized and solution-oriented, with a strong sense of urgency and ownership.
• Ability to manage multiple activities and priorities while meeting deadlines.
• Team player, flexible, dynamic and comfortable working in a fast-paced environment.
• An International, fresh and dynamic working environment
• Physical & Mental Health programs, sustainable projects and workshop promoted by Guess Community
• Arts, sports and social events outside the office, thanks to our Guess Fun activities!
• Training & Development platform and paths
• Discount on our products both online and in stores

Don’t miss your chance to join a progressive and sustainable global company, which is constantly looking for new challenges and opportunities to grow in a competitive and tough market.

Guess promotes a people-first workspace, where their well-being and their development are part of the history and the success of the brand.

Do you think we’re a good match for you?