North America Jewellery Operations Support

GUESS? India Private Limited; Bioggio; In loco; CHF 70.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

International environment

Health programs

Arts & sports events

Training platform

Product discount

Descrizione del lavoro

Guess in Bioggio coordinates North America jewellery operations, ensuring accurate product setup, orders, allocations and shipments across full-price, outlet and e-commerce channels. You will work with HQ and North American teams to resolve issues and improve data quality.

Required 2–4 years in a similar role, a university degree, and strong English. Proficiency in MS Office, Excel and BI tools is essential; experience with AS400 and Stealth is a plus.

Competenze

• 2–4 years of experience in a similar operational role.
• University Degree or equivalent professional experience.
• Excellent knowledge of written and spoken English is mandatory; any other European language is a plus.
• MS Office proficiency, especially Excel; experience with AS400, Stealth and BI systems.

Mansioni

• Execute operational activities related to North America jewellery orders, allocations and shipments.
• Ensure accurate product and style setup, data maintenance and updates across systems.
• Coordinate with HQ, North American teams, and logistics partners for timely execution and issue resolution.
• Monitor shipment status and address delays or discrepancies.
• Prepare assortment analyses and related reports for business decisions.

Conoscenze

Data analysis

MS Office

Excel

Attention to detail

Formazione

University degree

Strumenti

AS400

Stealth

BI systems

Descrizione del lavoro

The North America Jewellery Operations Support acts as a key link between the HQ Jewellery team in Bioggio and the North American local teams, ensuring accurate product set-up, order and shipment coordination, retail allocation activities and day-to-day follow-up across full-price stores, outlet stores, and e-commerce. As these activities have been progressively brought in-house, this role will play an important part in consolidating operations across North America.

CORE JOB RESPONSIBILITIES

• Execute operational activities related to North America jewellery orders, allocations and shipments in line with business calendars and priorities.
• Ensure accurate product and style set-up, data maintenance and updates across relevant company systems.
• Coordinate with HQ functions, North American teams, and logistics partners to ensure timely execution and resolution of issues.
• Monitor shipment status and delivery information, following-up delays, shortages or discrepancies.
• Prepare and maintain reports and analysis related to SKUs, orders, shipments, allocations and retail needs.
• Identify opportunities to simplify and automate recurring operational activities and improve data quality and process efficiency.

ACTIVITIES

• Support North America jewellery operations across full-price stores, outlet stores and e-commerce.
• For full-price stores, execute allocation activities directly from HQ.
• For outlet stores, work in partnership with North America to coordinate allocation activities and ensure accurate product distribution.
• For e-commerce, work in partnership with the dedicated e-commerce team to coordinate product availability.

• Create and maintain style/SKU information, product descriptions and related master data.
• Update relevant systems and databases, ensuring date accuracy and completeness.
• Manage assortment updates for newness, carryover and discontinued products.
• Use AS400, Stealth, Business Intelligence tools and MS Office to manage and analyze operational information.
• Prepare assortment analysis to support business needs and decisions.

• Follow up purchase orders, production and shipments in coordination with Purchasing and Logistics.
• Monitor quantities, shipment schedules and deliveries, identifying shortages, delays and discrepancies.
• Support the verification and collection of shipment documentation to ensure timely delivery and receipt.
• Collaborate with Product Development, Purchasing and Logistics, to ensure smooth execution of the Jewellery operations.
• Escalate critical issues and coordinate their resolution across functions.
• Work with other business units to improve coordination and avoid overlapping activities.

• Experience: 2 - 4 years of experience in a similar operational role.
• Education: University Degree or equivalent professional experience.
• Excellent knowledge of written and spoken English is mandatory. Any other European language is considered a plus.
• PC Skills: strong knowledge of MS Office, especially Excel; experience with AS400, Stealth and Business Intelligence systems is required.
• Ability to work with large amounts of data while maintaining a high level of accuracy and attention to detail.
• Proactive, organized and solution-oriented, with a strong sense of urgency and ownership.
• Ability to manage multiple activities and priorities while meeting deadlines.
• Team player, flexible, dynamic and comfortable working in a fast-paced environment.

• An International, fresh and dynamic working environment
• Physical & Mental Health programs, sustainable projects and workshop promoted by Guess Community
• Arts, sports and social events outside the office, thanks to our Guess Fun activities!
• Training & Development platform and paths
• Discount on our products both online and in stores

Don’t miss your chance to join a progressive and sustainable global company, which is constantly looking for new challenges and opportunities to grow in a competitive and tough market.

Guess promotes a people-first workspace, where their well-being and their development are part of the history and the success of the brand.