Newbuild Guest Experience Leader

MSC Cruises; Genf; Vor Ort; CHF 140.000 - 175.000; Vollzeit

Zusammenfassung

MSC Cruises is seeking a Newbuild Experience Development & Delivery Manager in Switzerland to translate complex ideas into guest-centric experiences aboard our new ships. You will collaborate with Hotel Operations, F&B, Entertainment, Retail, Marketing, Newbuild, Architecture and Design teams to shape concepts from concept to delivery.

The role requires a balance of creativity and operational know-how, with strong storytelling and executive-level presentation skills.

Qualifikationen

• 5–8 years in strategy, innovation, business design, consulting, or strategic project management.
• Experience in hospitality, cruise, retail, consumer goods, or guest experience is a strong plus.
• Strong background in designing and executing guest-focused experiences, from concept to delivery.
• Balance of creativity and operational know-how, able to dream big and deliver practically.
• Proven track record in managing complex, cross-functional teams (operations, creative, marketing, sales, revenue, communications).
• Excellent knowledge of modern visual communication tools (Canva, Adobe Suite, AI-driven creative platforms) to produce compelling visual documents and storytelling assets.
• Excellent relationship-building skills; able to inspire, influence, and connect across diverse teams.
• Strong storytelling and presentation skills, with confidence at the executive level.
• Ability to travel 20-30% of the time.
• EU Passport or right to work in Switzerland.

Aufgaben

• Drive clarity in workstreams by structuring timelines, identifying decision points, and anticipating risks.
• Follow up with stakeholders to ensure progress and alignment.
• Elevate issues early and propose mitigation scenarios.
• Act as a direct strategic partner to the Senior Manager, helping structure thinking, frame problems, and sharpen concept narratives.
• Participate in or lead selected meetings on behalf of Guest Experience Innovation.
• Prepare strategic briefs, decision frameworks, and synthesis documents for internal conversations.
• Craft clear, concise, and strategically sound storytelling materials for leadership forums (on Canva, PowerPoint or other design tools).
• Transform complex information into high-impact narratives.
• Engage with Hotel Operations, F&B, Entertainment, Retail, Marketing, Newbuild, Architects, and Designers teams to gather insights and shape concepts.
• Lead the development and delivery of new entertainment concepts, experiences, and spaces across our fleet.
• Act as the key link between creative partners, operations, and corporate functions, ensuring alignment and buy-in at every stage.

Kenntnisse

Strategy & PM

Cross-functional leadership

Guest experience design

Creativity vs. operations

Storytelling & presentation

Relationship building

Travel availability

English fluency

Visual communication tools

Tools

Canva

Adobe Suite

AI-driven creative platforms

Jobbeschreibung

MSC Cruises is seeking a Newbuild Experience Development & Delivery Manager in Switzerland to translate complex ideas into guest-centric experiences aboard our new ships. You will collaborate with Hotel Operations, F&B, Entertainment, Retail, Marketing, Newbuild, Architecture and Design teams to shape concepts from concept to delivery.

The role requires a balance of creativity and operational know-how, with strong storytelling and executive-level presentation skills.