Medical Device Ops Lead - Data & Process Optimization

Medartis AG; Basel; Vor Ort; CHF 100.000 - 140.000; Vollzeit

Zusammenfassung

Medartis AG in Basel is seeking a Business Operations Manager for KeriMedical to analyze surgeon data regionally and manage the TOUCH workflow. You will coordinate with the Field Reimbursement team, maintain databases, and ensure timely Open Payments reporting.

The role requires a college degree, 7+ years in medical device customer service, and strong data analysis, Excel, and ERP system skills. A fast-paced environment demands clear communication and proactive problem solving.

Qualifikationen

• College Degree or equivalent required.
• 7+ years of Medical Device customer service experience or equivalent required.
• Experience in medical device records retention required.
• Experience with CMS Open Payments systems and reporting required.
• Detail-oriented and good organizational skills required.
• Excellent interpersonal and communication skills (oral and written).

Aufgaben

• Maintain and update TOUCH surgeon database weekly.
• Maintain and update TOUCH regional database weekly.
• Report Open Payments for all TOUCH related HCP engagements.
• Assist with TOUCH Inventory optimization.
• Build MediSet to incorporate TOUCH; integrate TOUCH into MySalesTrunk.
• Develop and control TOUCH surgeon onboarding process.
• Collaborate with Field Reimbursement to update TOUCH workflow processes.
• Assist in TOUCH Reimbursement calls bi-weekly.

Kenntnisse

Customer service

Data analysis

MS Excel

SAP

Ausbildung

College degree or equivalent

Tools

SAP

ERP systems

CMS Open Payments

Jobbeschreibung

Medartis AG in Basel is seeking a Business Operations Manager for KeriMedical to analyze surgeon data regionally and manage the TOUCH workflow. You will coordinate with the Field Reimbursement team, maintain databases, and ensure timely Open Payments reporting.

The role requires a college degree, 7+ years in medical device customer service, and strong data analysis, Excel, and ERP system skills. A fast-paced environment demands clear communication and proactive problem solving.