Luxury Housekeeping Trainee – Guest Experience

SHL; Luzern; Remote; CHF 26,000 - 38,000; Full time

Benefits offered by this job

In-house experience night

F&B Discounts

Swiss Deluxe Hotels access

Job summary

Mandarin Oriental Palace Luzern is looking for a Housekeeping Trainee to join our housekeeping team. Based at the hotel, you will support the housekeeping department in ensuring cleanliness in the rooms and public areas and cooperate with other departments to create memorable guest experiences.

You will report to the Executive Housekeeper and be responsible for smooth shift operations, hygiene standards, and guest satisfaction, including handling guest requests and assisting with on-floor

Qualifications

• Excellent manners and well-groomed appearance.
• Strong service mindset and guest focus.
• Flexibility to work weekends and holidays.

Responsibilities

• Organise the smooth running of your shift.
• Inspect rooms and public areas for cleanliness.
• Co-ordinate on-floor tasks and guest requests.
• Address guest complaints from receipt to resolution.
• Assist with administrative tasks.
• Comply with hygiene and Mandarin Oriental quality standards.

Skills

German language

English language

Communication skills

Guest service

Teamwork

Flexibility under pressure

Job description

Mandarin Oriental Palace Luzern is looking for a Housekeeping Trainee to join our housekeeping team. Based at the hotel, you will support the housekeeping department in ensuring cleanliness in the rooms and public areas and cooperate with other departments to create memorable guest experiences.

You will report to the Executive Housekeeper and be responsible for smooth shift operations, hygiene standards, and guest satisfaction, including handling guest requests and assisting with on-floor