Luxury Boutique Sales Leader — High Jewelry & Clienteling

Richemont; Ticino; On-site; CHF 110,000 - 150,000; Full time

Job summary

Cartier in Lugano, Switzerland, seeks a Sales Manager to lead the boutique sales team, translating strategy into daily actions and delivering an exceptional client experience. You will set targets, coach on the floor, and drive performance through clienteling and strong leadership.

As a true people leader, you will develop and elevate the team, monitor client satisfaction, and collaborate closely with Boutique Operations to ensure flawless operations and memorable client experiences across the

Qualifications

• Proven managerial experience in luxury retail.
• Fluency in Italian and English; German or French is a plus.
• Strong leadership and coaching on the sales floor.
• Deep understanding of luxury client expectations and relationship-building.
• Knowledge of Lugano/Swiss luxury market and international client profiles.

Responsibilities

• Lead sales KPIs and daily/weekly rituals to meet targets.
• Act as floor leader, inspiring and coaching the team on the shop floor.
• Develop client portfolios and tailor clienteling actions for retention and loyalty.
• Collaborate with Boutique Manager and Operations Manager for flawless performance.
• Represent Cartier as a Maison ambassador in the local community and events.

Skills

People management

Luxury retail

Sales leadership

Clienteling

KPI tracking

Staff development

Job description

Cartier in Lugano, Switzerland, seeks a Sales Manager to lead the boutique sales team, translating strategy into daily actions and delivering an exceptional client experience. You will set targets, coach on the floor, and drive performance through clienteling and strong leadership.

As a true people leader, you will develop and elevate the team, monitor client satisfaction, and collaborate closely with Boutique Operations to ensure flawless operations and memorable client experiences across the