Lead Design Researcher & Service Designer

Coopers Group; Rotkreuz; Presencial; CHF 120.000 - 190.000; A tiempo parcial

Descripción de la vacante

Coopers Group in Rotkreuz, Switzerland, seeks a Senior Design Research professional on a 60–100% contracting basis. Start Dec 2026 or Jan 2027, with a 6-month contract and potential extension.

You will lead design research activities across healthcare solutions, collaborating with cross-functional teams and clients to shape experiences and value delivery. The role requires deep design research expertise, strong presentation skills, and the ability to manage multiple projects while aligning with

Formación

• Strong in-depth knowledge in Design Research and broad knowledge of related design disciplines (i.e. Product Design and Service Design).
• Ability to orchestrate the research activity across multiple projects.
• Proven track record in creating experience strategy based on customer insights.

Responsabilidades

• Supports more senior roles in shaping approaches and pitching work to clients.
• Supports more senior roles in managing day-to-day activities, and understands stakeholders’ expectations and course-correct deviations in the project plan.
• Leads the discussion about domain and regulatory context with clients, users and customers, and incorporates these inputs into design solutions.
• Takes part in CXSD work packages aimed to create more efficient and effective processes and practices.
• Supports constructive critique and personal feedback opportunities within the team, such as retrospectives, and suggest actions to take.
• Creates content to support thought leadership initiatives.
• Helps define overarching story and frameworks to be used during client presentations.
• Communicates storyline to clients and potential users and customers, as appropriate.
• Represents the CXSD team in clients events and meetings, and articulates the business value of design.
• Actively captures value stories on projects and shares internally or via thought leadership.
• Identifies inter-dependencies or risks early on, and propose solutions on how to address them.
• Oversees and evaluates new team members during ramp-up - Acts as a buddy.

Conocimientos

Design Research

Product Design

Service Design

Regulatory Knowledge

Stakeholder Management

Descripción del empleo

Coopers Group in Rotkreuz, Switzerland, seeks a Senior Design Research professional on a 60–100% contracting basis. Start Dec 2026 or Jan 2027, with a 6-month contract and potential extension.

You will lead design research activities across healthcare solutions, collaborating with cross-functional teams and clients to shape experiences and value delivery. The role requires deep design research expertise, strong presentation skills, and the ability to manage multiple projects while aligning with