Junior IT Service & Support Engineer 80-100%

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Job Reference:

2f3e77285a97

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2

Posted:

25.04.2025

Expiry Date:

09.06.2025

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Job Description:

Keen to kick off your IT career with your passion for tech support? Dive into a vibrant corporate world where your technical talents will thrive! This entry-level role offers a unique opportunity to be the frontline support for our internal staff and partners, ensuring a superior customer experience.

What you will do

• Provide first-line IT support to our Corporate Centre employees, focusing on high first-call resolution rates.
• Handle routine IT issues and service requests, leveraging your foundational knowledge of our technology landscape and support policies.
• Support basic video equipment in meeting rooms, maintain technology readiness, and address technical discrepancies.
• Contribute to incident management, managing service requests efficiently to meet or exceed service level expectations.
• Foster customer satisfaction by providing clear, concise information through various communication channels.
• Ensure the basic IT needs of our organization are consistently met, laying the groundwork for high-quality IT service delivery.
• Embody a "Customer First" ethos, demonstrating a welcoming and customer-focused approach.
• Exhibit the ability to work independently and responsibly, showcasing a strong work ethic.
• Handle VIP incidents and requests with a passionate and calm demeanour.
• Proficiency in English and German is required.

What you bring

• A foundational understanding of Application and Network Support, Incident Management, and IT Asset Management.
• An eagerness to learn Windows, Mac, and Mobile Operating Systems, along with Microsoft Teams, Identity Management, and meeting/conference solutions.
• Customer-focused with a passion and drive for customer satisfaction and delivering business value.
• A commitment to continuous improvement in customer service, effective communication, and problem-solving.
• Eagerness for personal learning and professional development in the IT domain.
• Ability to work collaboratively, sharing knowledge and insights within the team.
• An understanding that the desire to learn is vital, but understanding the importance of service and welcoming innovation are even more crucial. Be involved in a broader spectrum of IT support.