Junior IAM Specialist 80-100%

TWINT; Bern; Vor Ort; CHF 85.000 - 110.000; Vollzeit

Benefits dieser Stelle

6 weeks vacation

Flexible working hours

Work from home option

Central locations in Zurich and Bern

Parental leave

Family allowances

Regular team events

Zusammenfassung

TWINT seeks a Junior IAM Specialist to manage identity security and lifecycles using Microsoft Entra ID and SailPoint ISC. You will also be the first contact for L1 Workplace Support on-site, resolving routine issues and escalating complex hardware or infrastructure tasks to our provider.

Responsibilities include handling IAM incidents, supporting passwordless rollouts, managing user attributes, and troubleshooting SSO. On-site work in Bern and Zurich with a friendly, collaborative IT team.

Qualifikationen

• Completed IT apprenticeship or degree in computer science, or equivalent IT support experience.
• Initial IAM support experience, IT Helpdesk, or Workplace Support.
• Understanding of IAM concepts (SSO, passwordless auth).
• Familiarity with Entra ID and SailPoint ISC.
• Basic knowledge of Microsoft 365, Windows 11, macOS and Intune.
• Strong analytical skills and documentation discipline.
• Collaborative and service-oriented mindset; German and English fluent.

Aufgaben

• Handle L1/L2 IAM incidents and identity lifecycles via Entra ID and SailPoint ISC.
• Support passwordless authentication rollouts and MFA transitions.
• Manage user attributes, group memberships, and basic roles.
• Troubleshoot SSO/login issues and general access problems.
• Provide proactive on-site IT support in Bern and Zürich.
• Triage Microsoft 365, Windows 11, and macOS issues with external provider escalation.
• Handle basic device lifecycles, onboarding/offboarding and inventory.
• Assist with conference rooms, local network patching and peripherals.

Kenntnisse

IAM concepts

SSO expertise

Documentation skills

Collaboration

German language

English language

Analytical skills

End-user guidance

Ausbildung

IT apprenticeship

Degree in computer science

Tools

Microsoft Entra ID

SailPoint ISC

Intune endpoint

Jira

LAN/Wi-Fi basics

Conference room tech

Microsoft 365

Windows 11

macOS

Jobbeschreibung

At TWINT, we believe that innovation should make our lives and coexistence better. It should help us focus on the things that really matter: the experiences that move us, the people who are close to us, and all the things that move us forward together. That's why we're constantly making our everyday lives easier—because payment and everything around it can be smoothly integrated into our lives, and we no longer have to worry about it. This allows each of us to make more of the moment, on both a small and large scale, for ourselves, for others, and for the whole of Switzerland.

As a Junior IAM Specialist, you will manage standard identity security and access lifecycles using Microsoft Entra ID and SailPoint ISC. You will also serve as the critical first point of contact for L1 Workplace Support, resolving fundamental end-user queries on-site and seamlessly escalating complex hardware or infrastructure issues to our dedicated provider.

Your Responsibilities

• Handle L1/L2 IAM incidents, routine access requests, and identity lifecycles primarily via Entra ID and SailPoint ISC
• Support passwordless authentication rollouts (e.g., passkeys) and user transitions from legacy MFA
• Manage user attributes, group memberships, and basic role assignments
• Troubleshoot everyday Single Sign-On (SSO) login failures and general access issues

• Provide proactive, L1 on-site IT support (Zurich and regularly in Bern)
• Triage Microsoft 365, Windows 11, and macOS issues, escalating advanced incidents to our external provider
• Handle basic device lifecycles (local preparation, onboarding/offboarding handovers, and inventory)
• Provide hands-and-eyes support for conference rooms, local network patching, and peripherals

What You Bring

• Completed IT apprenticeship, degree in computer science, or equivalent practical IT support experience
• First Experiences in IAM Support, IT Helpdesk, or Workplace Support
• Understanding of fundamental IAM concepts (e.g., SSO, modern/passwordless authentication)
• Familiarity with Microsoft Entra ID and SailPoint ISC
• Baseline knowledge of Microsoft 365, Windows 11, macOS, and basic Intune endpoint management

• Strong analytical skills for initial root-cause analysis and determining when to escape
• Diligence in maintaining technical documentation, procedures, and accurate escalation logs
• A continuous improvement mindset focused on process optimization

• Highly adaptable and structured approach to balancing routine IAM queues with physical L1 requests
• Independent, proactive, and reliable execution in a fast-paced environment and patient, service-oriented mindset focused on end-user guidance

• Excellent collaboration skills to align internal IAM teams and external workplace providers
• Advantageous: Jira experience, basic networking (LAN/Wi-Fi), and conference room tech
• Fluent communication skills in both German and English

What awaits you:

• Career and development: Shape your professional future through exciting tasks and challenges, as well as comprehensive further education opportunities in an innovative technology company.

• Work-life balance: Enjoy 6 weeks of vacation time and benefit from flexible working hours with the option to work from home.

• Balancing work and family: Benefit from additional perks such as increased family allowances and more parental leave.

• Team spirit and positive work atmosphere: Experience a collegial and healthy work culture, accompanied by regular events that strengthen collaboration.

• Fair and competitive compensation: At TWINT, we focus on a fair wage culture & fair pay. We also offer attractive additional benefits.

• Central locations: Our offices are located in the heart of Zurich and Bern and are easily accessible by public transport.