IT Support Engineer

STACK EMEA; Plan-les-Ouates; Vor Ort; CHF 65’000 - 85’000; Vollzeit

Zusammenfassung

A leading company in Switzerland is looking for an IT Support Engineer to enhance system availability and maintain cybersecurity standards. You will support employees with business applications, manage mobile device solutions, and ensure compliance with endpoint security policies. This role requires a dedicated IT professional with strong communication skills and the ability to collaborate in cross-functional teams, ensuring a secure and efficient IT environment.

Qualifikationen

• Minimum 3–5 years of relevant work experience within IT.
• Extensive knowledge of device and application management.
• Familiar with ITIL process and cybersecurity standards.

Aufgaben

• Manage Microsoft Intune solutions for mobile device and application management.
• Support end-users with endpoint devices and Office 365 applications.
• Implement cybersecurity settings for user applications.

Kenntnisse

Microsoft Intune

Office 365

Endpoint security

Active Directory

Communication

Problem-solving

Ausbildung

Higher education in Information Technology

Tools

Microsoft Intune

Office 365

VMware

Linux servers

Windows servers

Jobbeschreibung

We're looking for an IT Support Engineer to join our core IT & Network team. You'll support our employees with business applications and device management, while helping maintain top-level system availability and strong cybersecurity standards.

Tasks & Responsibilities:

• Management and development of Microsoft Intune solutions or similar for mobile device management (MDM) and mobile application management (MAM).
• Configuration and deployment of Intune policies to ensure secure and compliant endpoint devices.
• Integration of Intune with existing infrastructure platforms to support information flow and collaboration.
• Management of Office 365 platform for mail and collaboration, Active Directory, backup administration, and security solutions.
• Providing end-user support for endpoint devices and Office 365 applications.
• Integration of infrastructure platforms and industrial systems to support information flow and collaboration.
• Define, implement, and operate cybersecurity settings for endpoint and user applications.
• Collaborate in defining and implementing standards, policies, and procedures for endpoint and user application management according to ITIL best practices.

Job Practicalities / Skills and Qualifications:

• Higher education in Information Technology.
• Minimum 3–5 years of relevant work experience within IT.
• Extensive knowledge of Microsoft Intune and Office 365, including device management, application management, and conditional access.
• Experience with configuring and deploying Intune policies for endpoint security and compliance.
• Knowledge of VMware, Windows & Linux servers, workstations, laptops, and iPhone/iPad.
• Proficiency in asset management tools, Active Directory, backup administration, and security solutions.
• Excellent communication skills for working in cross-functional teams.
• Strong understanding of Intune's role in enhancing endpoint security and user experience.
• Familiar with ITIL process standards and main cybersecurity protocols and standards (ISO 27001, SOC 1, and SOC 2).
• Ability to provide end-user support and troubleshoot issues related to endpoint devices and Office 365 applications.
• Willingness to travel within Europe to support regional teams.
• Analytical, problem-solving, and innovative mindset.
• Critical thinking and strong time management skills.