It Support Engineer

WhatJobs; Genf; Vor Ort; CHF 100’000 - 125’000; Vollzeit

Zusammenfassung

An IT Support position is available at a leading company in Geneva, focused on providing Level 1 support for Microsoft 365, Azure, and various IT devices. The ideal candidate will have an IT apprenticeship or equivalent experience, strong problem-solving skills, and a customer-oriented approach. Certifications like CompTIA A+ are preferred, and familiarity with ticketing systems is a plus.

Qualifikationen

• Apprenticeship in IT or equivalent.
• Some experience in an IT support or helpdesk role.
• Professional-level English (spoken and written); French is a plus.

Aufgaben

• Provide Level 1 IT support for internal users.
• Troubleshoot issues related to Microsoft 365, Azure Active Directory, network connectivity.
• Assist with device setup and configuration using Microsoft Intune.
• Maintain and update IT documentation.
• Support onboarding and offboarding processes.

Kenntnisse

Microsoft 365

Azure

Windows 10

macOS

Microsoft Intune

Basic Networking Concepts

Problem-Solving

Communication Skills

Customer-Oriented Mindset

Ausbildung

Apprenticeship in IT or equivalent

Tools

Ticketing Systems (e.g., Jira, Freshservice, ServiceNow)

Jobbeschreibung

Responsibilities

• Provide Level 1 IT support for internal users, including troubleshooting issues related to :
• Microsoft 365 (Outlook, Teams, OneDrive, etc.)
• Azure Active Directory and user access
• Network connectivity (Wi-Fi, VPN, LAN)
• Laptops (Windows 10 / 11 and macOS), printers, and peripherals
• Assist with device setup and configuration using Microsoft Intune
• Maintain and update IT documentation and knowledge base articles
• Escalate complex issues to Level 2 / 3 support when necessary
• Support onboarding and offboarding processes (account setup, hardware preparation)
• Collaborate with the IT team to improve support processes and user satisfaction
• Participate in IT-related projects and initiatives as needed

Profile required

Apprenticeship in IT or equivalent

Some experience in an IT support or helpdesk role

Good knowledge of :

Microsoft 365 and Azure environments

Windows 10 / 11 and macOS operating systems

Microsoft Intune for device management

Basic networking concepts (IP, DNS, DHCP, VPN)

Strong problem-solving and communication skills

Customer-oriented mindset and a proactive attitude

Ability to work independently and manage time effectively

Professional-level English (spoken and written); French is a plus

Preferred Qualifications

IT certifications such as CompTIA A+, Microsoft Certified : Modern Desktop Administrator Associate, or similar

Experience in a hybrid or remote work environment

Familiarity with ticketing systems (e.g., Jira, Freshservice, ServiceNow)

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