IT Service Management Specialist (f/m/d) 100%

TN Switzerland; Zürich; Vor Ort; CHF 80’000 - 120’000; Vollzeit

Zusammenfassung

An established industry player in wealth management is seeking a proactive IT Service Management professional. In this role, you will engage in improving IT service management, drive the development of IT service reporting, and support IT operations governance. The ideal candidate will possess strong communication skills, a solid understanding of ITIL, and experience with tools like JIRA and Tableau. This is an exciting opportunity to shape the future of IT services in a dynamic environment, where your contributions will significantly impact the organization’s success.

Qualifikationen

• Strong communication skills up to c-level in English.
• Sound knowledge of ITIL and service management.

Aufgaben

• Engage and improve IT service management processes.
• Drive and develop IT service reporting for management.

Kenntnisse

Communication Skills

ITIL Knowledge

Service Management Knowledge

Banking IT Application Understanding

Ausbildung

Banking Apprenticeship

University Degree

Tools

JIRA

Tableau

MS Office

Jobbeschreibung

At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let’s shape the future of wealth management together.

YOUR CHALLENGE

• Engage and improve the IT service management of Julius Baer
• Drive and continuously develop the IT service reporting, delivered to senior management and all internal service recipients
• Steer and control the IT service portfolio, ITSM processes and projects
• Proactively drive the IT process management and related maturity measures
• Support the implementation of the IT operations governance as well as related audit and risk measures
• Develop different IT operational related controls/monitorings
• Representation of IT Service Management in the sourcing committee

YOUR PROFILE

• Banking apprenticeship or university degree
• Strong communication skills up to c-level in English, German language skills are advantageous
• Sound ITIL and service management knowledge
• Sound knowledge of tools like JIRA, Tableau, and MS Office
• Good understanding of banking IT application landscape
• Disciplined and accurate way of working

We are looking forward to receiving your full job application through our online application tool.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.