IT Operations Specialist (100%)

radicant bank; Zürich; Hybrid; CHF 60’000 - 100’000; Vollzeit

Zusammenfassung

An innovative bank is seeking a dedicated individual to join their Service Management Team. In this role, you'll oversee SIAM operations and ensure high-quality support for customers and employees alike. Your expertise in cloud infrastructure and incident management will be vital in enhancing service reliability. This forward-thinking institution values collaboration and sustainability, offering a dynamic work environment where your contributions can make a real impact. With flexible remote work options and a commitment to professional growth, this is an exciting opportunity to be part of a purpose-driven team that is shaping the future of digital banking.

Leistungen

25 days of paid annual leave

Halbtax

60% sustainable pension fund contribution

Fully covered accident insurance

Flexible remote work options

Qualifikationen

• 2+ years in Infrastructure Services with hands-on SIAM experience.
• Proficient in SQL and application support.

Aufgaben

• Lead end-to-end monitoring of SIAM Operations for service delivery.
• Manage support cases to ensure quick resolution and customer satisfaction.

Kenntnisse

Cloud Infrastructure Monitoring

SQL

Incident Management

Interpersonal Communication

Ausbildung

MSc in Computer Science

BSc in Information Technology

Tools

ITSM Tools

SIAM Methodologies

Monitoring Tools

Jobbeschreibung

Your opportunity with a fast-growing, innovative team

Become part of radicant, a dynamic scale-up dedicated to shaping the future of digital banking. We're expanding quickly, bringing personalised financial services closer to people through advanced technology and strategic partnerships. Our goal is to support clients in achieving their financial objectives in a convenient, accessible way - 24/7.

If you have a digital mindset and are excited about joining a purpose-driven team, radicant offers the chance to make a meaningful contribution while advancing your career in a fast-paced, collaborative environment.

If so, we’d love to meet you! Join our Service Management Team - a core part of our mission to deliver real value for people and the planet. As part of this dynamic group, you’ll play a pivotal role in supporting our customers and employees, offering guidance and resolving issues across our digital services, software, hardware, and other technical products. Together, let’s make an impact that lasts.

Your Impact:

• Oversee SIAM Operations: Lead end-to-end monitoring of our SIAM Operations, ensuring high-quality service delivery across both in-house IT and external supplier networks.
• Champion Quality Support: Take charge of daily operations to deliver proactive, high-quality support, prioritizing an exceptional experience for every customer.
• Manage Support Cases: Evaluate and prioritize customer support cases with a focus on quick and precise resolution, minimizing disruptions to bank operations and ensuring customer satisfaction.
• Incident Management & Prevention: Thoroughly manage incidents by documenting details, analysing root causes, and implementing preventive measures to enhance long-term reliability.
• Collaborate Across Teams: Partner with key departments - software development, data engineering, IT, third-party providers, and product development - to elevate system functionality and the user experience.
• Drive Process Improvements: Seek continuous improvement opportunities in technical support, leveraging feedback, tech advancements, and innovative solutions.
• Performance Monitoring: Track support performance against KPIs, ensuring that targets are met and service quality remains consistently high.

What makes you a great fit?

• Educational Background: MSc or BSc in Computer Science, Information Technology, or a related field.
• Professional Experience: 2+ years in Infrastructure Services, with hands-on experience in SIAM methodologies and familiarity with ITSM/SIAM tools.
• Technical Skills:

-Skilled in monitoring modern Cloud infrastructures and managing workflows across multiple systems.

-Proficient in SQL, with experience in application support and monitoring tools.

-Strong understanding of web services, APIs, and IP-based protocols.

• Mindset & Approach: You bring both a reactive and proactive mindset, able to swiftly address issues while tackling root causes to improve long-term service quality.
• Language Skills: Native or bilingual proficiency in English; German is a plus.
• Interpersonal Strengths: Strong communication and interpersonal skills, with a sensitivity to cultural nuances that support effective collaboration across diverse teams.
• Work Style: Self-motivated and a true team player who excels in dynamic environments, able to prioritize tasks effectively and maintain composure under pressure.

Why join radicant?

• Join a Purpose-Driven Bank: Be part of a future-focused bank where your work contributes to meaningful change. Help shape solutions that align with purpose, innovation, and sustainability - making a real impact for people and the planet
• Collaborate Internationally: Work alongside a diverse and highly skilled team passionate about innovation and sustainability
• Flexible Remote Work Options: Enjoy the freedom and tools to work remotely, or join us at our central Zurich office
• Benefits: 25 days of paid annual leave, Halbtax, 60% sustainable pension fund contribution plus fully covered accident insurance
• A Fast-Paced, Fun Culture: We get things done, we have the courage to act and innovate, and always enjoy the journey together!

Are you passionate about our mission and ready to make an impact?

We’re looking for someone driven, inspired, and excited to grow with us. If that sounds like you, reach out - we’d love to see what you bring to the table!