IT Onsite Support Engineer

TN Switzerland; Basel; Vor Ort; CHF 60’000 - 90’000; Vollzeit

Zusammenfassung

An established industry player is seeking an IT Onsite Support Engineer to join their dynamic team in Basel. This role is crucial for resolving hardware and software issues on-site, ensuring smooth operations for end-users. Responsibilities include IT onboarding, ticket administration, and supporting project rollouts. The ideal candidate will have a strong background in troubleshooting, excellent communication skills, and the ability to work collaboratively in a fast-paced environment. If you're passionate about technology and customer support, this position offers an exciting opportunity to make a significant impact.

Qualifikationen

• Experience in IT support with a focus on hardware and software troubleshooting.
• Strong customer communication and collaboration skills.

Aufgaben

• Resolve hardware and software incidents and support onboarding for new joiners.
• Handle tickets in ServiceNow and provide mobility support.

Kenntnisse

Windows 7-11

iOS

Troubleshooting hardware and software

Networking concepts (TCP/IP, DHCP, DNS)

Microsoft Office Suite

Microsoft Exchange

OneDrive

Ticket handling

Customer communication skills

Team collaboration

Tools

ServiceNow

Jobbeschreibung

IT Onsite Support Engineer

Location: Basel, Switzerland

An onsite supporter is responsible for resolving software and hardware related issues onsite, including laptops, iPhones, and other devices. They support in our Interact Studio, assist with hardware and software concerns, and distribute tickets to the appropriate resolver group. The role involves delivering and setting up new hardware, replacing end-of-life devices, troubleshooting printer issues, and coordinating project rollouts. Some duties may include deputizing in various roles and assisting with transportation. Ticket administration is also a key aspect of this position.

Tasks

1. IT onboarding for new joiners
2. Resolving hardware and software incidents
3. Installation and configuration of hardware and software
4. PC lifecycle management
5. Handling tickets in ServiceNow
6. IMAC (Install, Move, Add, Change) ticket handling
7. Printer support
8. Mobility support (iPhone & iPad)
9. Supporting rollout projects
10. Providing general support in the Walk-In studio

Skillset

• Knowledge of Windows 7-11 and iOS
• Proficiency in troubleshooting hardware and software
• Understanding of networking concepts (TCP/IP, DHCP, DNS)
• Experience with Microsoft Office Suite and other common software applications
• Familiarity with Microsoft Exchange and OneDrive
• Experience handling tickets in a ticketing system
• Excellent customer communication skills
• Ability to work collaboratively in a team environment
• Fluent communication in English and German