IT Infrastructure Support

CTC; Basel; Vor Ort; CHF 70’000 - 110’000; Vollzeit

Zusammenfassung

CTC is seeking an IT Support professional based in Basel, Switzerland, to handle ICT fault reports, manage IT infrastructure, and train employees on IT topics. The ideal candidate should possess a relevant IT degree, fluent German and English skills, and a strong focus on customer service.

Qualifikationen

• In-depth knowledge of Windows servers, network technologies, and virtualization.
• Fluent in German and English required.
• Dedicated personality with a strong customer and service focus.

Aufgaben

• Receiving, processing, and resolving ICT fault reports.
• Planning, installation, and maintenance of IT infrastructure.
• Documentation of IT processes and employee training.

Kenntnisse

Incident Management

Troubleshooting

Customer Service

Teamwork

Ausbildung

Bachelor’s degree in IT

Completed training in Computer Science

Tools

Windows Servers

Virtualization Techniques

Backup and Imaging Solutions

Jobbeschreibung

• Receiving, processing, and resolving ICT fault reports, inquiries, and change requests
• Incident and problem management
• Planning, installation, and maintenance of IT infrastructure, including servers, networks, and workstations
• Monitoring and optimizing system performance, as well as conducting error analysis and troubleshooting
• Managing and installing applications via a software distribution solution
• Documenting IT processes and maintaining IT inventory
• Training employees on IT topics
• Participation in IT projects and system enhancements
• Continuous improvement of existing processes
• Collaboration with internal IT partners and suppliers
• Supporting audits and inspections
• 24 / 7 on-call service

Qualifications and Experience :

• Relevant Swiss working / residency permit or Swiss / EU-Citizenship required.
• Bachelor’s degree in IT or completed training in Computer Science
• In-depth knowledge of Windows servers , network technologies , and virtualization techniques
• Experience in managing systems, applications, and infrastructure in the manufacturing and packaging area
• Experience with backup and imaging solutions
• Experience with CSV & GMP
• Fluent written and spoken German and English are a must
• Dedicated personality with a strong customer and service focus
• Ability to work in a team

It Support • Basel and NW Switzerland, CH