IT Help Desk Specialist I

Florence Unified School District #1; Unterseen; On-site; CHF 18,000 - 26,000; Full time

Benefits offered by this job

Benefits as assigned

Job summary

Florence Unified School District seeks an IT Customer Care Specialist - Level I to support hardware and software for students, staff, and stakeholders. You will build relationships across district schools, resolve network and device issues, and provide guidance on best solutions while maintaining high customer satisfaction.

The role involves assisting in installing equipment, supporting diverse platforms, and working with the Technology Services department to ensure quality service and timely

Qualifications

• Proficient in using network, application, and operating system software.
• Familiarity with TCP/IP protocols and networking standards.
• Ability to plan and manage projects and maintain records.

Responsibilities

• Build and maintain positive relationships with students, staff, and stakeholders.
• Resolve network, hardware, and software issues and provide solutions.
• Handle help desk tickets via in-person, phone, or email.
• Assist in installing and maintaining computer equipment and network software/hardware.
• Collaborate with Technology Services to ensure proper customer service.

Skills

Networking software

Application software

Operating systems

Safety practices

Project management

Record keeping

Job description

Florence Unified School District seeks an IT Customer Care Specialist - Level I to support hardware and software for students, staff, and stakeholders. You will build relationships across district schools, resolve network and device issues, and provide guidance on best solutions while maintaining high customer satisfaction.

The role involves assisting in installing equipment, supporting diverse platforms, and working with the Technology Services department to ensure quality service and timely