Industrial IT/OT Support Specialist

Experis; Lancy; On-site; CHF 90,000 - 120,000; Full time

Job summary

Experis SA, the IT branch of ManpowerGroup, is hiring an IT/OT Support Specialist to join on-site IT operations in a complex industrial environment in Switzerland. You will bridge traditional IT and OT, working with global IT teams, security, and manufacturing stakeholders.

The role focuses on providing Level 2/3 support, maintaining end-user hardware/software, and supporting Windows environments, printers, and network connectivity, while coordinating with global teams on IT/OT projects and

Qualifications

• A+ certification or equivalent practical experience.
• CCNA (Cisco Certified Network Associate).
• Minimum 5 years IT experience, including exposure to manufacturing or industrial environments.
• Strong knowledge of Windows 10 and Windows Server (2017, 2019, 2022) and networking fundamentals (TCP/IP, routing, switching).
• Experience with Mobile Device Management solutions.
• Hands-on experience with enterprise printers and peripherals.
• Ability to operate in a structured, regulated, and safety-critical environment.

Responsibilities

• Provide Level 2 and Level 3 support for end users via phone, email, walk-up, and portal.
• Provision, maintain, and support end-user hardware, software, and peripherals.
• Support and maintain network printers, conference room equipment, and site devices.
• Administer Windows 10 and Windows Server environments.
• Support network operations including routers, switches, and TCP/IP connectivity.
• Coordinate with global IT Service Desk, Endpoint Engineering, Infrastructure, and Security teams.
• Escalate incidents per incident response procedures.
• Participate in IT/OT projects and lifecycle management initiatives.
• Support patching, updates, antivirus, backup, and recovery activities.
• Assist with monitoring, asset management, and change management.
• Support industrial control system (ICS) network environments and OT security.

Skills

A+ certification

CCNA

IT experience 5 years

Windows 10/Server

TCP/IP networking

Mobile Device Management

Enterprise printers

Structured environment

Education

Equivalent practical experience

Tools

SolarWinds

WSUS

VMware

Hyper-V

Fortinet FortiGate

Palo Alto firewalls

Job description

Experis SA, the IT branch of ManpowerGroup, is hiring an IT/OT Support Specialist to join on-site IT operations in a complex industrial environment in Switzerland. You will bridge traditional IT and OT, working with global IT teams, security, and manufacturing stakeholders.

The role focuses on providing Level 2/3 support, maintaining end-user hardware/software, and supporting Windows environments, printers, and network connectivity, while coordinating with global teams on IT/OT projects and