International Customer Operations & Logistics Manager

K-Recruiting GmbH; Switzerland; Remote; CHF 90,000 - 150,000; Full time

Job summary

K-Recruiting GmbH is seeking an International Customer Operations & Logistics Manager to optimize services for trials and support cross-border deployments. You will lead operations, logistics, and order-management initiatives across markets, collaborating with country teams and IT to ensure compliant, scalable processes.

Applicants should have fluent English, strong RLT operations knowledge, and experience with D365/SAP and Power Apps.

Qualifications

• Fluent English required.
• Strong knowledge of RLT customer operations, logistics, order management and SOP environments.
• Experience with ERP systems (D365, SAP) and MS 365 tools is preferred.

Responsibilities

• Enhance international customer services capabilities across trials and markets.
• Coordinate with country teams, supply chain, manufacturing, quality and IT.
• Develop SOPs, role-based training, and KPI improvement roadmaps.

Skills

Fluent English

RLT operations

Logistics management

Order management

Cross-functional delivery

Microsoft 365

D365

SAP/LDC

Tools

D365

SAP

Power Apps

UTR

Microsoft 365 tools

Job description

International Customer Operations & Logistics Manager (M/F/D)

Tasks:

• Enhance and optimize International Customer Services capabilities supporting Pluvicto, Lutathera and Actinium trials across designated markets.
• Roles and deliverables: Provide two experienced project-service resources covering Customer Operations and Logistics Management Deliverables include RLT
  Customer-service SOP and role-based training; standardized international customer-service operating and escalation frameworks; order-management controls and documentation; process and KPI improvement roadmaps; customer communication and market deployment support; and continuity and knowledge-transfer documentation.
• Operational responsibilities: Support commercial, clinical, and medical cases; coordinate with country teams, NTO, supply chain, manufacturing sites, quality, regulatory, medical, legal, and IT; monitor order and system transactions; ensure required documentation and approvals; support platform launches and distribution changes; and manage operational escalations and critical supply periods.

Qualification:

• Travel only when pre-approved and required for onsite activities; reimbursable within the approved travel budget.
• Fluent English
• Strong knowledge of RLT customer operations, logistics, order management, regulated SOP environments, and cross-functional project delivery
• Experience with ROME/RLTCare, D365, SAP/LDC, Power Apps, UTR, waiting-list workflows, document management, and Microsoft 365 tools is preferred.
• Additional European language capability is advantageous

Requirements:

Start: 01.12.2026

Duration: 12 months

Capacity: 5 days per week

Location: Remote