Customer Operations Specialist - German Speaker

Lyfegen; Switzerland; Remote; CHF 90,000 - 120,000; Full time

Benefits offered by this job

Flexible working options

International high‑performer team

Professional development opportunities

Job summary

Lyfegen is seeking a German-speaking Customer Operations Specialist to independently manage rebate processes, ensure quality support, and drive onboarding for new customers in a remote role. The position focuses on navigating a niche B2B SaaS platform at the intersection of pharmaceutical rebates and health insurance regulation.

The ideal candidate will have 3–4 years in customer operations or success, proficiency with Zendesk and Jira, and excellent English and German communication, with a

Qualifications

• 3–4 years of experience in the areas of Customer Operations, Customer Success and/or Support.
• Experience with support tools (e.g., Zendesk and Jira).
• Proven ability to master a deep, domain-specific B2B SaaS platform. Our product sits at the intersection of pharmaceutical rebate contracting, health insurance regulation, and financial reconciliation — the logic is intricate and the domain is niche.
• Experience with pharmaceutical reimbursement processes and pricing is a plus.
• Excellent organizational skills and project management competence.
• Very good communication skills in English and German (written and spoken).
• Hands-on experience with AI tools (e.g. ChatGPT, Claude, Notion AI) and a proactive mindset toward integrating them into daily work with good judgment.

Responsibilities

• Independently manage the operational rebate management process, ensuring accurate and timely execution with clear communication with customers, external partners, and internal teams.
• Ensure high service quality through structured and professional handling of first-level support requests.
• Communicate effectively with customers and other external stakeholders — answering inquiries and presenting investigation results.
• Collaborate with product and quality assurance teams to resolve complex technical support requests.
• Support the platform onboarding of new customers.
• Maintain customer-specific documentation and user manuals.

Skills

Customer Operations

Communication skills

English proficiency

German proficiency

AI tools

SaaS platform

Project management

Tools

Zendesk

Jira

Job description

Customer Operations Specialist - German Speaker

Remote

Customer Success

About the job

Do you want to be part of a company that is transforming healthcare?

Lyfegen helps enable access to faster and smarter healthcare – with solutions for pricing, access, and rebate management. Our platform is used worldwide by health insurers, governments, hospital payers, and pharmaceutical companies to simplify the complexity of pricing agreements, optimize rebates, and create better value.

As a global market leader in the field of pharmaceutical access and rebate management, Lyfegen is expanding its reach and impact. As we continue to scale, we are looking for passionate professionals who want to help shape the future of healthcare.

We are looking for a Customer Operations Specialist (German speaker) who will play a key role in standardizing and reliably executing our operational processes. In this role, you will be responsible for independently carrying out and further developing our rebate management services — from process execution to quality assurance. You will conduct technical investigations within our platform to resolve issues and optimize workflows.

At Lyfegen, we take on challenges that no one has solved before. That’s why we are looking for problem-solvers with a proactive mindset – people who love turning complexity into opportunity.

Join our team and help us make access to medicines faster and smarter for patients.

Your main tasks:

• Independently manage the operational rebate management process, ensuring accurate and timely execution with clear communication with customers, external partners, and internal teams.
• Ensure high service quality through structured and professional handling of first-level support requests.
• Communicate effectively with customers and other external stakeholders — answering inquiries and presenting investigation results.
• Collaborate with product and quality assurance teams to resolve complex technical support requests.
• Support the platform onboarding of new customers.
• Maintain customer-specific documentation and user manuals.

What you bring:

• 3–4 years of experience in the areas of Customer Operations, Customer Success and/or Support.
• Experience with support tools (e.g., Zendesk and Jira).
• Proven ability to master a deep, domain-specific B2B SaaS platform. Our product sits at the intersection of pharmaceutical rebate contracting, health insurance regulation, and financial reconciliation — the logic is intricate and the domain is niche.
• Experience with pharmaceutical reimbursement processes and pricing is a plus.
• Excellent organizational skills and project management competence.
• Very good communication skills in English and German (written and spoken).
• Hands-on experience with AI tools (e.g. ChatGPT, Claude, Notion AI) and a proactive mindset toward integrating them into daily work with good judgment.

What we offer:

• Become part of a company that is improving access to healthcare for patients.
• Direct impact on the growth and success of Lyfegen.
• Flexible working options.
• Be part of an international high‑performer team.
• Opportunities for professional development and career advancement.